Associate, Account Management
At a glance
Entry-level Account Management role at Delivery Hero. Phnom Penh · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Manage relationships with top restaurant vendors and act as their main contact for partnership needs
- Investigate failed orders with restaurants and help lower failure rates through targeted support
- Renegotiate vendor commissions and exclusivity terms to protect revenue and profitability
- Secure monthly restaurant promotions while selling advertising options matched to vendor needs
- Coordinate events and cross-team fixes that improve vendor performance and resolve operational issues
What you bring
- A bachelor’s degree in business administration, management, or a related discipline
- Professional fluency in both written and spoken English and Khmer
- Google Workspace proficiency plus strong coordination and communication skills
- A track record of handling complex partner or vendor problems through resolution
Who this fits
This junior role suits someone who can manage restaurant relationships, negotiate commercial terms, and coordinate practical fixes. You’ll work onsite in Phnom Penh and engage directly with vendors, customers, and multiple internal departments.
From the employer
foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
- Serve as the primary point of contact for our top vendors, fostering strong relationships to ensure successful partnerships between foodpanda and restaurant owners.
- Identify and troubleshoot problem areas, proactively addressing issues to enhance loyalty and collaboration.
- Renegotiate commission and exclusivity agreements with vendors to support the revenue stream and maximize profitability.
- Coordinate with vendors to secure monthly deals and promotions, driving customer engagement and increasing sales.
- Contact restaurants with high fail rates to investigate the reasons behind the failures and provide assistance to reduce these rates.
- Collaborate with various departments to improve vendor performance and resolve operational challenges.
- Coordinate and actively participate in offline events to promote foodpanda's brand and strengthen relationships with vendors and customers.
- Provide operational and administrative support to ensure smooth business operations.
- Bachelor’s degree in Business Administration, Management, or a related field.
- Proficiency in English and Khmer, both written and spoken.
- Serve as the primary point of contact for business partners, ensuring strong relationships and effective collaboration.
- Drive sales of our advertisement products by identifying vendor needs and presenting tailored solutions.
- Strategically improve and expand our vendor portfolio to enhance business opportunities.
- Resolve any issues or challenges with partners and vendors.
- Proficiency with Google Workspace.
- Strong communication and coordination skills, with a proven ability to resolve complex issues.
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