Customer Success Manager (Italian Speaker)- Cairo, Egypt
DeepSource Technologies Open · verified Sep 27, 2026 At a glance
Mid-level Customer Success role at DeepSource Technologies. Cairo · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Use Gainsight and related tools to move Commvault customers through onboarding, adoption, expansion, and renewal
- Build targeted content and email sequences in Gainsight and Marketo, then refine them from performance feedback
- Complete the touchpoints and feedback loops assigned to each customer journey
- Spot risk through direct conversations, CSAT input, and shared mailboxes, then raise issues internally
- Review usage and business data to find expansion opportunities and keep onboarding, adoption, and value timelines on track
What you bring
- At least five years in account management or another customer-facing role centered on engagement and outcomes
- Hands-on understanding of customer success practices, including renewal and expansion work
- Experience with Gainsight or comparable digital engagement software and building email campaigns
- Working knowledge of data center operations covering networking, storage, compute, virtualization, databases, and Backup as a Service
- Technical certification, a college degree, or equivalent experience in data management, cloud services, or SaaS
Who this fits
You’ll suit a data-oriented customer success professional who can personalize engagement across a large customer set and work independently amid changing SaaS functionality. The role is onsite in Cairo, Egypt. You’ll also need to complete technical enablement training while handling many customer interactions.
From the employer
As a Customer Success Manager (CSM) you will use data-driven methodologies to drive onboarding, adoption, expansion, and renewals at scale. You will engage customers through multiple channels including email, in-app guides, online communities, and targeted 1:1 interactions across your assigned region or customer segment.
Customers supported by the Success team require personalized, scalable engagement models with simplified processes for onboarding, adoption, expansion, and renewals. Your ability to personalize at scale will be critical in delivering world-class customer experiences while meeting revenue, sentiment, and retention goals.
Position Responsibilities
- Leverage Gainsight and other communication technologies to drive customer onboarding, adoption, and expansion across the Commvault portfolio
- Design and execute messaging campaigns, including content and email sequences, using Gainsight and Marketo to support retention and expansion outcomes
- Provide feedback on new and existing email sequences to continuously improve the customer experience with Commvault technologies
- Execute customer engagement goals defined in the Customer Journey Map, ensuring required touchpoints and feedback loops are completed
- Collaborate with the broader Success team to develop and implement new digital engagement initiatives that enable personalization at scale
- Identify and mitigate customer risk through direct interactions, CSAT feedback, and internal shared mailboxes for customer communications
- Engage customers through scheduled, recurring feedback sessions to identify risks and uncover expansion opportunities
- Proactively drive expansion by analyzing subscription consumption trends and internal business data to identify opportunities to protect additional customer data and infrastructure
- Escalate issues proactively with internal teams when customer contact data is inaccurate or when customers are unresponsive to engagement efforts
- Ensure customers meet defined Time to Onboard, Time to Adopt, and Time to Value SLAs as set by Customer Success Leadership for your assigned segment or book of business
Requirements
- Minimum of 5 years of experience in account management or a customer-facing role focused on engagement and outcome delivery
- Experience with Customer Success methodologies, including managing expansion and renewal cycles
- Strong passion for customer experience and a demonstrated ability to improve end-to-end customer outcomes
- Familiarity with digital customer engagement platforms such as Gainsight and email campaign development
- Ability to independently navigate ambiguity and guide customers to success in a fast-paced SaaS environment with evolving product functionality
- Working knowledge of data center operations, including networking, storage, compute, virtualization, databases, and Backup as a Service solutions
- Ability to complete assigned technical enablement training while managing a high volume of customer interactions
- Experience with Gainsight and Journey Orchestrator is a plus
- Technical certifications, college degree, or equivalent experience in data management, cloud services, or SaaS
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