Customer Success Manager (German Speaker)- Cairo, Egypt
DeepSource Technologies Open · verified Sep 28, 2026 At a glance
Mid-level Customer Success role at DeepSource Technologies. Cairo · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Use Gainsight and related tools to move assigned customers through onboarding, adoption, expansion, and renewals
- Build email and content sequences in Gainsight and Marketo to support retention and account growth
- Follow Customer Journey Map touchpoints, feedback loops, and recurring sessions to surface risks and opportunities
- Analyze usage and internal business data to find expansion opportunities involving customer data and infrastructure
- Protect customer outcomes by resolving engagement risks, escalating contact issues, and meeting onboarding, adoption, and value SLAs
What you bring
- At least five years in account management or another customer-facing engagement and outcomes role
- Hands-on understanding of Customer Success practices, including expansion and renewal management
- Experience with digital engagement platforms such as Gainsight and developing email campaigns
- Working knowledge of data center operations across networking, storage, compute, virtualization, databases, and Backup as a Service
- Ability to complete technical enablement while handling a high volume of customer interactions
Who this fits
This role suits a customer-facing Success professional who can personalize digital engagement at scale and work with data to improve retention, sentiment, and revenue outcomes. You’ll need to operate independently in a fast-moving SaaS setting and speak German. The position is onsite in Cairo, Egypt.
From the employer
As a Customer Success Manager (CSM) you will use data-driven methodologies to drive onboarding, adoption, expansion, and renewals at scale. You will engage customers through multiple channels including email, in-app guides, online communities, and targeted 1:1 interactions across your assigned region or customer segment.
Customers supported by the Success team require personalized, scalable engagement models with simplified processes for onboarding, adoption, expansion, and renewals. Your ability to personalize at scale will be critical in delivering world-class customer experiences while meeting revenue, sentiment, and retention goals.
Position Responsibilities
- Leverage Gainsight and other communication technologies to drive customer onboarding, adoption, and expansion across the Commvault portfolio
- Design and execute messaging campaigns, including content and email sequences, using Gainsight and Marketo to support retention and expansion outcomes
- Provide feedback on new and existing email sequences to continuously improve the customer experience with Commvault technologies
- Execute customer engagement goals defined in the Customer Journey Map, ensuring required touchpoints and feedback loops are completed
- Collaborate with the broader Success team to develop and implement new digital engagement initiatives that enable personalization at scale
- Identify and mitigate customer risk through direct interactions, CSAT feedback, and internal shared mailboxes for customer communications
- Engage customers through scheduled, recurring feedback sessions to identify risks and uncover expansion opportunities
- Proactively drive expansion by analyzing subscription consumption trends and internal business data to identify opportunities to protect additional customer data and infrastructure
- Escalate issues proactively with internal teams when customer contact data is inaccurate or when customers are unresponsive to engagement efforts
- Ensure customers meet defined Time to Onboard, Time to Adopt, and Time to Value SLAs as set by Customer Success Leadership for your assigned segment or book of business
Requirements
- Minimum of 5 years of experience in account management or a customer-facing role focused on engagement and outcome delivery
- Experience with Customer Success methodologies, including managing expansion and renewal cycles
- Strong passion for customer experience and a demonstrated ability to improve end-to-end customer outcomes
- Familiarity with digital customer engagement platforms such as Gainsight and email campaign development
- Ability to independently navigate ambiguity and guide customers to success in a fast-paced SaaS environment with evolving product functionality
- Working knowledge of data center operations, including networking, storage, compute, virtualization, databases, and Backup as a Service solutions
- Ability to complete assigned technical enablement training while managing a high volume of customer interactions
- Experience with Gainsight and Journey Orchestrator is a plus
- Technical certifications, college degree, or equivalent experience in data management, cloud services, or SaaS
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