Wholesale Account Executive Charlotte
At a glance
Mid-level Account Executive role at Deephaven. Charlotte · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Call prospective brokers each day, then follow up to maintain satisfaction and develop new accounts
- Handle questions about loan pricing and individual borrower scenarios
- Coordinate with operations to fix issues and support partners' account growth
- Build trust with clients while setting and managing expectations
- Track monthly loan volume and quality, and stay current on regulatory requirements
What you bring
- At least two years working in mortgage origination
- A strong grasp of mortgage underwriting, processing, closing, and sales workflows
- Proven interpersonal ability, account development skills, and attentive customer service
- Confidence working independently in a fast-moving setting with careful follow-through
Who this fits
This role suits a relationship-focused mortgage seller who can develop broker accounts, explain loan scenarios, and represent wholesale capabilities with confidence and empathy. You’ll work in a Charlotte hybrid setup and are expected to cover an assigned territory. Encompass or another mortgage origination system is preferred.
From the employer
Why Deephaven Mortgage?
Deephaven Mortgage has been a pioneer and leader in non-QM since our origin in 2012. Our longevity and strength in the non-QM space has allowed a significant number of borrowers to achieve homeownership who otherwise would not have under traditional requirements. Deephaven champions mortgage borrowers whose independence, entrepreneurial drive and determination are often the very reason they cannot qualify for a traditional loan.
We continuously and responsibly innovate new mortgage products and programs that put homeownership within reach of millions of borrowers and investors that need and deserve financing through lending ingenuity that is supported by common-sense underwriting.
Deephaven is comprised of two lending platforms. Our wholesale channel offers loans through a network of over 1,000 independent mortgage brokers. Our correspondent channel buys loans from over 200 correspondent partners.
Deephaven’s headquarters are in Charlotte, North Carolina. To learn more about our innovative loan solutions please visit www.deephavenmortgage.com or email us at info@deephavenmortgage.com.
Job Overview
Deephaven Mortgage is hiring Wholesale Account Executives in the non-QM space. The ideal candidate will possess a strong combination of interpersonal skills, positivity, be a quick learner, and be able to take Deephaven’s process, products, pricing, and service to the wholesale broker marketplace in a confident manner. Account Executives are expected to increase and grow the Company’s wholesale lending business by developing and maintaining mortgage loan broker relationships and agreements with qualified brokers, banks, and credit unions within their assigned territory.
What You’ll Do
Make daily outbound calls to develop new accounts and follow up regularly to ensure client satisfaction
Answer loan pricing and scenario questions
Work closely with operations to resolve any issues
Work with partners to assist in account development
Manage client expectations and develop trust
Manage tracking and reporting of monthly volume and loan quality
Remain up to date with regulatory industry standards and requirements
What We Need
2+ years of mortgage origination experience
Well-developed understanding of mortgage underwriting, processing, closing and sales procedures
Excellent interpersonal and account development skills
Exceptional customer service skills, with attention to detail and follow through
Ability to work well independently, in a fast-paced environment
Strong desire to progress, learn and begin a long-term career with the right company
Exhibits confidence and empathy when dealing with current and potential customers
Accurately represents Deephaven Mortgage and our wholesale team’s capabilities and strengths
Conducts himself/herself in a professional manner regardless of the situation
Team player committed to excellence, working hard and having fun
Experience with Encompass/mortgage origination systems (Preferred)
This organization participates in E-Verify
Our Perks
Flexible Time to Recharge – Personalized Time Off for What Matters (because rest isn't one-size fits all)
Future Finance Focused – Generous employer-matched 401(k) plan
Community Connect– Philanthropy Committee that creates charitable initiatives
Health from Day One – Comprehensive health insurance starting on day one of employment
Family Matters – Competitive maternity and paternity leave
Culture & Celebrations – Culture Committee with team-building events and celebrations
Ideas Welcome – Encouraging thought leadership and innovation
Guidance & Growth – Mentorship opportunities for career development
Perk Up – Exclusive discounts on travel, tech, pets, legal, and more
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