Strategic Solutions Engineer, West

Decagon decagon.ai Open · verified Sep 14, 2026

Remote US Full-time Mid-level Solutions & Sales Engineering

Mid-level Solutions & Sales Engineering role at Decagon. Remote, United States · full-time · $240,000–$280,000 base.

SalaryStated by Decagon

$240,000 – $280,000

Base salary for this role, in USD per year, as published in the posting.

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

Advise enterprise prospects and customers on value-focused solutions and platform integration
Work with account executives to identify and qualify opportunities that can deliver customer ROI
Design generative AI experiences for customers’ end users
Build Decagon demonstrations around each customer’s needs and desired outcomes
Explain technical ideas to executives, business users, and engineering teams

What you bring

Four to six years in a customer-facing sales engineering or pre-sales position
Ability to create and architect generative AI experiences
Clear communication across executive, business, and engineering audiences
Working knowledge of go-to-market systems and workflows
Strong relationship-building and collaboration skills

Who this fits

You’ll fit this role if you can advise enterprise customers, shape technical solutions, and work across sales, product strategy, and architecture. The role is listed as remote within the United States, while Decagon describes its company environment as in-office.

From the employer

About Decagon

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.

Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.

We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.

We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.

About the Role
Decagon is looking for a Strategic Solutions Engineer, a foundational technical hire who will help shape the future of our AI-powered solutions in the enterprise space. This role sits at the intersection of pre-sales engineering, product strategy, and enterprise architecture. You will serve as a technical advisor and trusted consultant to enterprise prospects and customers, driving value-based solutioning and integration of Decagon’s AI-native platform into complex customer ecosystems.

Your background looks something like this

4-6 years of customer facing experience in a sales engineering (pre-sales) role
Partner with Account Executives to discover and qualify solutions that lead to strong return on investment for your customer
Create and architect generative AI experiences for our customer’s end users
Develop custom demonstrations using the Decagon platform tailored to a customer’s specific needs and value
Communicate complex technical concepts clearly to diverse stakeholders, including C-level decision makers, business users, and engineering stakeholders
Strong interpersonal and teamwork skills
Functional understanding of GTM systems and workflows

Even better if you have

2+ years of AI sales engineering experience
Experience in a high-growth startup environment

Benefits

We proudly offer the following benefits for our full-time employees:

Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)

These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.