1-Year Bank Direct Contract, Group Early Intervention & Workout Account Manager, Risk Management Group

Dbs Open · verified Oct 16, 2026

Singapore - Central Full-time Manager Account Management

At a glance

Manager-level Account Management role at Dbs. Singapore - Central · full-time.

Pay not stated

RoleAccount Management

SeniorityManager

LocationSingapore - Central

EmploymentFull-time

PostedOct 12, 2026 · 4d ago

Role brief

growthroles summary, based on the employer's posting.

What you'll do

Call customers with overdue accounts, track incoming payments and push cases toward resolution and recovery
Review requests to change repayment schedules or settle debts, then negotiate terms and seek required approvals
Monitor repayment arrangements and coordinate collateral enforcement with lawyers, receivers, valuers and auctioneers
Submit claims to Enterprise Singapore and credit insurers, and keep case records current for tracking
Handle collection paperwork, including reminder and recall letters, payment instructions and proof-of-debt documents

What you bring

At least one year of bank collections work; banking experience may also qualify
A diploma or higher in a related discipline
Basic familiarity with banking and financial products, plus working ability in Microsoft Office

Who this fits

This fixed-term, full-time role suits someone comfortable managing overdue accounts and non-performing loans through repayment, settlement or enforcement. The position is based at DBS Asia Central in Singapore.

From the employer

Job Purpose

Manage IBG 4 Credit Program – Small (CP-S) portfolio of delinquent cases with the aim to bring down the overdues.
Manage IBG 4 CP-S Non-Performing Loans (NPLs), Specific Provision (SP) and NPL Rate, by actively pursuing NPLs resolution with a view to maximise recovery of NPLs for the Bank.

Key Accountabilities

Perform call to delinquent customers and monitor repayments.
Proactive in managing cases to resolve the NPLs and maximise recovery.
Assess rescheduling/settlement requests.
Adhere to Enterprise Singapore’s loan monitoring and write-off requirements.
Update system/database for reporting and tracking purposes.

Responsibilities

Understand the end-to-end CP-S Collection process from Soft-Collection through Rescheduling to Enforcement.
Be well-versed in own team process and functions.
Manage a portfolio of delinquent cases and/or NPLs:
- Get customers to settle overdues
- Negotiate repayment terms with customers
- Obtain approval for recall of loans, repayment plans, or write-off
- Monitor repayment plans
Work with lawyers, receivers, valuers and auctioneers in enforcement/ disposal of collateral.
Liaise with Enterprise Singapore and Credit Insurers on claim submission.
Handle operational matters including reminder letter, recall letter, loan payment instruction, proof of debt etc….
Update system/database.

Requirements

Diploma holder and above in any related field.
Minimally 1 year collection experience in a bank. Candidate with banking experience can also be considered.
Knowledge/experience in collection and/or customer service will be an advantage.
Basic knowledge of banking and financial products.
Proficient in Microsoft Office applications.
Team player with good communication and interpersonal skills.

Location:

DBS Asia Central

Job:

Schedule:

Contract (Fixed Term)

Employee Status:

Full time