Account Executive
At a glance
Mid-level Account Executive role at CXM Direct LLC. Remote, Japan · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Grow existing client accounts by protecting retention and finding ways to expand each relationship
- Spot opportunities for additional sales and coordinate with sales colleagues to increase account revenue
- Act as clients’ main contact, tailoring solutions, answering questions, and resolving service issues
- Keep current on FX and CFD market developments while working with internal teams on successful implementation
- Create account-performance reports and present updates on client metrics
What you bring
- A bachelor’s degree in business, finance, or a related discipline
- Demonstrated account management or sales experience in financial services
- Strong working knowledge of foreign exchange and contracts-for-difference markets
- Japanese fluency with the ability to understand English
- Proficiency with Microsoft Office and strong communication, negotiation, and problem-solving skills
Who this fits
You’ll suit a self-directed account manager who can build client trust, work proactively, and deliver tailored financial-services support. The role is remote in Japan and calls for independent work with internal sales and service teams.
From the employer
CXM Direct LLC, a leading global FX & CFD broker, is seeking a talented and dynamic Account Executive to join our team. As an Account Executive, you will be responsible for managing and expanding relationships with existing clients. This is an exciting opportunity to contribute to the growth of our company and develop your career in the financial services industry.
As an Account Executive, you will serve as the primary point of contact for clients, understanding their needs, providing excellent customer service, and ensuring their satisfaction. You will be expected to build strong relationships, identify upselling opportunities, and drive revenue growth. This role requires strong interpersonal skills, a proactive mindset, and the ability to thrive in a fast-paced environment.
Responsibilities
- Manage and expand relationships with existing clients to drive retention and growth
- Proactively identify upselling opportunities and collaborate with the sales team to maximize revenue
- Understand client needs and provide customized solutions and support
- Address client inquiries, resolve issues, and provide excellent customer service
- Stay up-to-date with industry trends and market conditions
- Collaborate with internal teams to ensure client satisfaction and successful implementation
- Prepare reports and present updates on client performance and account metrics
Requirements
- Bachelor's degree in Business, Finance, or a related field
- Proven track record in account management or sales within the financial services industry
- Strong knowledge of the FX and CFD markets
- Excellent relationship-building and communication skills
- Ability to understand client needs and provide tailored solutions
- Strong problem-solving and negotiation skills
- Self-motivated and able to work independently
- Proficient in Microsoft Office suite
- Experience in the brokerage industry is a plus
- Japanese speaker and able to understand English
Benefits
- Social Insurance coverage
- Bonus as per state regulation
- Annual Team Building
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