Operations and Community Associate (Fluent Japanese Speaker)
At a glance
Entry-level Community Marketing role at CXG. Remote, Japan · full-time.
Pay not stated Community Marketing salary
growthroles summary, based on the employer's posting.
What you'll do
- Coordinate local projects from evaluator sourcing through fieldwork delivery, keeping execution cost-effective and aligned with company standards
- Find evaluators for upcoming assignments and keep the local evaluator database current and useful
- Schedule fieldwork, then check submitted surveys for timeliness, quantity, quality, and validity
- Set evaluator rates to meet operational margin targets and provide their payment details to finance
What you bring
- A diploma in administration, business, management, or a related area
- One to two years in retail or project coordination, or in client servicing
- Fluent Japanese and strong English communication for direct contact with evaluators
- Microsoft Office ability and experience or interest in social media outreach and community management
Who this fits
This junior role suits someone who is organized, detail-focused, and comfortable coordinating time-sensitive work while supporting evaluators. You’ll work remotely from Japan under the Community and Operations Manager.
From the employer
We are growing! We are currently looking to hire an Operations and Community Associate to work with us remotely.
Who we are:
Founded in 2006, CXG is a global customer experience uniquely positioned at the intersection of data-driven retail performance, customer experience transformation, and operational execution across 200+ luxury brands worldwide.
The mission of our 270 collaborators is to help brands transform customer and employee experiences through tailored insights, strategy, and implementation. We are passionate about delivering impact.
Our clients include the world’s most admired luxury houses, and our solutions combine research, technology, and human expertise to elevate every customer interaction.
What you will be doing:
In this role, you will be responsible for the successful and cost-effective execution of the local projects under the supervision of the Community & Operations Manager. Further, enhancing the local database of Evaluators and retaining the active ones.
- Handle the process of Evaluators acquisition for the forecasted missions in operating areas
- Ensure proper scheduling and execution of the fieldwork projects as per company standards
- Verify that field surveys meet is electronically submitted on time and meet our standards (quantity VS quality)
- Conduct surveys screening and validation
- Set appropriate pay rate to evaluations while making sure operation margin target is reached
- Contribute to the Evaluators Database optimization and make sure data are updated
- Maintain healthy relationship with Evaluators.
- Make sure the finance team has all their payment details of evaluators to receive their payments on time.
Requirements
What you will bring along:
- Diploma in Administration, Business, Management, or relevant field.
- At least 1-2 years of proven Retail/Project Coordination experience and/or Client Servicing.
- Fluent in Japanese, excellent communication skills in English as you will be the contact person for the Evaluators.
- Social media/Tech savvy (personal or professional)
- Microsoft Office skills required; other software knowledge is appreciated!
- Interest/ experience in social media outreach and community management
- Excellent organizing skills to coordinate project activities. Ability to multitask and can manage time well.
- Being resourceful, proactive, and having a problem-solving mindset. Ability to work with details and time-sensitive issues.
- Passionate, positive, and outgoing personality. Ability to work as part of a team.
- Ability to work under pressure and to manage stress.
- Customer-service orientation
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