Sr. Account Director

Cw Open · verified Oct 6, 2026

Hybrid Chicago Full-time Director Account Management

At a glance

Director-level Account Management role at Cw. Chicago · full-time · $221,000–$260,000 base.

SalaryStated by Cw

$221,000 – $260,000

Base salary for this role, in USD per year, as published in the posting.

RoleAccount Management

SeniorityDirector

LocationChicago

WorkplaceHybrid

EmploymentFull-time

Base pay$221,000–$260,000

PostedSep 3, 2026 · 4w ago

Role brief

growthroles summary, based on the employer's posting.

What you'll do

Set account strategy, goals, metrics, and governance across multiple geographic regions and service lines
Lead client relationships while ensuring contract deliverables, service quality, and dispute resolution
Manage functional Directors and Senior Managers, including talent reviews, succession planning, and team development
Own account P&L, profitability, renewals, expansion, and cross-selling opportunities
Use quantitative and qualitative analysis to guide service and financial decisions

What you bring

A bachelor’s degree is required; a master’s degree or MBA is preferred
At least ten years in management or a comparable leadership capacity
Experience leading teams, managing people-managers, and overseeing client relationships
Background in P&L and contract management for integrated services accounts
Experience spanning facility management, projects, transactions, portfolio administration, and strategic consulting

Who this fits

You’ll suit this role if you can lead senior managers while owning complex client relationships, contracts, service delivery, and financial results. It is a hybrid position in the United States and covers accounts across multiple geographic regions. The role is a people-management position with responsibility for team development and performance.

From the employer

Job Title

Sr. Account Director

Job Description Summary

The Sr. Account Director is a key role in C&W with responsibility to manage the client relationship while providing exceptional client service and delivering on all aspects of the contract. The Sr. Account Director sets the strategy for the account, establishes the goals and leads and manages a team of functional Directors and/or Sr. Managers with accountability for delivering outstanding results within their areas of responsibility.

Manages the day-to-day client relationship of one or more client accounts in multiple geographic regions within Global Occupier Services (GOS) across two or more service lines below:
1. Integrated Facility Management (including Engineering, EH&S, Sustainability, Supply Chain Mgt. etc.)
2. Project & Development Services
3. Transaction Management
4. Portfolio Administration
5. Portfolio and Workplace Strategy

The Sr. Account Director is typically responsible for between five and ten million dollars in revenue.

This position provides management across all aspects of the accounts including, but not limited to:
1. Service Delivery Excellence (including innovation, best practices etc.)
2. Client Experience & Relationship Management
3. Talent Management and Team Development
4. Financial Performance (including P&L, contract expansion / renewals etc.)

Job Description

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Obtain a thorough understanding of the client’s business goals and strategies to align real estate services
with these objectives
Implement the overall vision, strategy and measurement metrics to the applicable service lines
Develop and maintain strong client relationships
Implement and manage account governance process
Provide disciplined contract management to meet superior delivery of all contract deliverables
Identify existing and new opportunities for enhancing service solutions and capabilities
Assist with risk mitigation and dispute resolution for client and C&W
Actively manage and develop account talent in partnership with HR, including promotion of diversity, equity & inclusion, talent reviews, performance reviews, succession planning etc.
Support collaboration and performance of all partners including Finance, HR, Sourcing, Legal, Operations, etc.
Develop and maintain account P&L management, profitability and overall financial performance

Contribute to the overall service and financial performance of C&W through effective cross-selling and relationship / contract expansion
Ensure quantitative and qualitative analytics and evidenced-based decision making

KEY COMPETENCIES

1. Leadership

2. Customer Relationship Management

3. Technical Skills

4. Organization Design & Management Skills

5. Communication (oral and written)

6. Matrix Organization / Business Partner Skills

7. Presentation Skills

8. Business Acumen

IMPORTANT EDUCATION

Bachelor’s degree required
Master’s degree or MBA preferred

IMPORTANT EXPERIENCE

Minimum of 10 years at management level or other similar capacity
Experience in directly leading and managing teams, and managing people-managers
Client, P&L and contract management experience
Experience in the management of an integrated services account, including Integrated Facility Management, Project & Development Services, Transaction Management, Portfolio Administration and
Strategic Consulting.
In-depth understanding of the business impact of technical contributions

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $ 221,000.00 - $260,000.00

Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email Accommodations@cushwake.com. Please refer to the job title and job location when you contact us.

INCO: “Cushman & Wakefield”