Account Lead

Cw Open · verified Oct 6, 2026

Sydney Full-time Senior Account Management

At a glance

Senior Account Management role at Cw. Sydney · full-time.

Pay not stated

RoleAccount Management

SenioritySenior

LocationSydney

EmploymentFull-time

PostedSep 29, 2026 · 7d ago

Role brief

growthroles summary, based on the employer's posting.

What you'll do

Keep account services aligned with contract terms, client priorities and company standards, then track delivery against agreed targets
Serve as the client’s senior contact, managing account priorities, risks, follow-ups and service improvement plans
Track budgets, forecasts, spending, procurement, invoices and commercial risks across the account
Run SLA, KPI, audit and compliance reporting, making performance issues and obligations visible through to resolution
Coordinate vendors and internal teams across operations, safety, finance, procurement and service delivery

What you bring

At least six years in account, facilities, data centre operations, service delivery or contract management in a mission-critical setting
A diploma or bachelor’s degree in business, facilities management, engineering, finance, IT or a related subject
A client-facing record of leading account governance, relationships, service reviews, stakeholder coordination and escalations
Commercial and financial skills covering budgets, forecasting, cost control, procurement, invoices and commercial risk

Who this fits

This role suits a senior account professional who can lead client relationships and account governance while technical and operational teams handle site-level execution. You’ll also need to coordinate teams and vendors, oversee financial performance, and manage service escalations. The role is based in Sydney, Australia.

From the employer

Job Title

Account Lead

Job Description Summary

The Account Lead acts as the senior account owner, delivering overall account governance, client relationship management, commercial performance, financial oversight, service delivery assurance, and coordination of key stakeholders across the data centre account.

This role ensures the account is managed in line with contractual obligations, company standards, client expectations, SLAs, KPIs, compliance requirements, and agreed financial targets. The role provides leadership across planning, reporting, risk management, vendor performance, budget control, and governance, while relying on the technical and operational teams for day-to-day execution of site activities.

Job Description

About the Role:

Own overall account delivery, ensuring services are governed, measured, and delivered in line with contractual requirements, client expectations, and Cushman & Wakefield standards
Act as the primary account leadership point for the client, maintaining clear ownership of account performance, priorities, risks, actions, and service improvement plans
Oversee account financial governance, including budget tracking, forecast inputs, spend control, cost reporting, procurement visibility, invoicing coordination, and commercial risk management
Lead SLA, KPI, audit, compliance, and management reporting processes, ensuring account performance, service risks, and contractual obligations are visible, accurate, and tracked to closure
Coordinate vendors, suppliers, and cross-functional teams across technical operations, EHS, finance/admin, procurement, and service delivery to manage performance, cost, and contractual dependencies
Provide senior escalation oversight for service-impacting risks, client concerns, compliance matters, and unresolved operational issues, while driving continuous improvement across governance, reporting, stakeholder experience, and service delivery maturity

About You:

Minimum 6+ years of relevant experience in account management, facilities management, data center operations, service delivery management, or contract management within a mission-critical environment
Diploma or Bachelor’s Degree in Business Administration, Facilities Management, Engineering, Finance, IT, or a related discipline
Proven experience owning account governance, client relationships, service performance reviews, stakeholder management, and escalation management in a client-facing environment
Strong financial and commercial awareness, including budget tracking, forecasting inputs, cost control, procurement and invoice oversight, and commercial risk management
Experience managing teams, vendors, and cross-functional support functions, including finance/admin, technical operations, procurement, compliance, and service delivery teams
Strong communication, structured leadership, and organizational discipline, with familiarity in SLA/KPI reporting, risk management, compliance frameworks, audit processes, and vendor governance

As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times.

INCO: “Cushman & Wakefield”