Mgr, Account Mgt • Health Plan Account Management
At a glance
Mid-level Account Management role at Cvshealth. Remote, United States · full-time · $60,300–$132,600 base.
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What you'll do
- Manage direct reports’ hiring, onboarding and growth, using your PBM and CVS Health knowledge to coach account managers
- Handle client contact through calls, video meetings, email and in-person sessions, keeping interactions accurate and timely
- Coordinate with internal leaders to improve client satisfaction and identify practices worth sharing across teams
- Keep projects centered on the initiatives that deliver the strongest value for clients
What you bring
- At least five years of professional experience
- A bachelor’s degree or comparable experience
- You can recruit, guide and develop a team of account management professionals
- You understand CVS Health, PBM and health plan segments, and can communicate clearly in writing and conversation
Who this fits
This is a people-management role with direct responsibility for hiring, coaching and developing account managers. You’ll work remotely in the United States, support client needs across variable hours and travel up to a quarter of your time, including overnight and short-notice trips.
From the employer
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary:
As a Health Plan Manager, Account Management you will be client facing and work directly with key client contacts. Your role is an integral part of the overall account services team that owns the client relationship and delivers client satisfaction. You will demonstrate a high level of accountability through the execution of timely, accurate, and reliable interaction with the client. Interactions include email, client calls, video conference and in person meetings etc.
The Health Plan Manager, Account Management owns the hiring, training, and development for a team of Account Managers and Sr. Account Managers. Using your deep knowledge of the PBM and CVS Health, you will provide guidance and mentorship support to your direct reports, driving the overall improvement in skill sets and career development for your team members.
You will work cross functionally with internal leaders in the organization to drive outstanding client satisfaction and identify best practices and ensure project focus is on the most important initiatives that will provide the best in class value to our customers.
To be successful in this role you will have the following.
KNOWLEDGE:
• Microsoft applications (Excel, PowerPoint, Word, Outlook, Teams)
• Advanced understanding of CVS Health, PBM and Health Plan market segments
SKILL:
• Excellent written and verbal communication skills both virtually and in person
ABILITY:
• Ability to work on multiple projects, prioritize, and resolve complex problems
• Ability to work variable hours to support a client’s needs
• Ability to recruit, lead and develop a team of professionals
• Ability to develop and lead a high performing team
• Ability to keep highly sensitive client and CVS Health information confidential
Required Qualifications:
• A minimum of 5 years of work experience
• Travel up to 25% of the time, including flights, overnight stays, local travel, short-notice travel, and other travel the Company deems necessary.
Preferred Qualifications:
• 3 or more years of experience in Healthcare or in an Account Management role
Education:
• Bachelors degree or equivalent experience required
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$60,300.00 - $132,600.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
Additional details about available benefits are provided during the application process and on Benefits Moments.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
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