Inside Sales Rep-Hourly + Commission-Can live anywhere in U.S.
At a glance
Mid-level Account Executive role at Cvshealth. Remote, United States · full-time · no salary stated · we estimate $87,500–$180,000 across the United States.
Cvshealth has not published a salary for this role. The figure below is our estimate, not theirs.
growthroles summary, based on the employer's posting.
What you'll do
- Bring in new members through inbound and outbound calls, then guide prospects toward suitable products
- Ask questions and listen closely to understand what customers need from their coverage
- Help current members with benefit, product and usage questions, and work through issues
- Offer additional products to current members while working to retain their business
- Record customer details in the CRM and meet sales, conversion, contact-time and retention targets
What you bring
- A four-year degree or one to two years selling more than one Medicare product
- You can earn a life and health insurance license within two attempts or sixty days of starting
- You can work on a computer while speaking by phone and handle several tasks at once
- You communicate well, listen carefully and stay composed with dissatisfied customers
Who this fits
This full-time, forty-hour role suits a self-starter who wants to grow a book of business and can work in a high-pressure, goal-focused setting. It is remote and open to people living anywhere in the United States.
From the employer
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Overview:
Aetna, CVS Health is looking for top talent! The Telesales Representative is directly responsible for building a book of business via acquisition of new members using state-of-art lead generation platform supported by real time analytics. Upon acquisition the Telesales Representative will own the member relationship throughout the year and will be the primary contact for member inquiries, including but not limited to, any questions related to plan benefits, product, and services offerings, as well as resolving any issues with respect to the utilization of the product. The position will be a part of a high performing team with strong emphasis on personal and professional development and career growth.
Job Responsibilities:
- Acquisition of new members via inbound and outbound calls
- Assessing customer needs for products and services using insightful, probing questions, and demonstrating superior listening skills
- Servicing of existing members and inquiries related to utilization of their product, benefits, etc.
- Cross selling ancillary products as well as any other applicable products to existing members
- Retention of existing members
- Maintaining knowledge levels with respect to CMS and states regulations
- Ability to multitask, and effectively use computer while interacting with prospects and members via phone
- Ensuring that the relevant information is captured in Customer Relationship Management system (CRM)
Accountabilities:
- Meeting sales goals, conversion rates, and cross sell rates for acquisition of new members as outlined in the annual performance plan.
- Contacting prospective members within the time limit outlined in the annual performance plan.
- Achieving the member retention rate as outlined in the annual performance plan.
- Highest levels of member satisfaction as measured by various member surveys and member retention rate.
- Expert level understanding of products, services, and processes offered by the company.
- Ability to pass on an annual basis:
- American Health Insurance Plans (AHIP)
- Continued Education (CE’s)
- Product Certification
- Required Security and Compliance
- Client/Carrier Certifications
- Any required CMS Certifications
Required Qualifications:
- 4-year college degree or 1 to 2 years’ experience of selling multiple Medicare products (i.e., Medicare Advantage, Medicare Supplement)
- Life & Health insurance license is not required to be employed. It is required to obtain the license within 2 attempts and or 60 days from the employment start date
- Active use of computer for carrying out daily job activities
- Ability to multi-task while talking on the phone
- Excellent communication and listening skills
- Self-starter with positive attitude and ability to control emotions when dealing with unhappy customers (i.e. “Customer is always right” attitude)
- Adaptable to high pressure, achievement-oriented environment
- Drive to build, manage, and grow a book of business and become successful entrepreneur
- High level of computer proficiency including, but not limited to, Microsoft Office package
- Ability to quickly perform basic mathematical operations w/out use of calculator
Education
4-year college degree or 1 to 2 years’ experience of selling multiple Medicare products (i.e., Medicare Advantage, Medicare Supplement)
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$15.00 - $24.23This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
Additional details about available benefits are provided during the application process and on Benefits Moments.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
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