Senior Customer Success Manager
At a glance
Senior Customer Success role at CUBE. Toronto · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Manage enterprise financial services accounts, keeping customer health, adoption, and satisfaction on track
- Build relationships with senior contacts across Compliance, Risk, Legal, and Technology
- Use reviews, insights, and success plans to show customers the value they receive
- Plan and execute renewals well before contracts end, protecting recurring revenue
- Train users, share best practices, and relay customer needs to Product and Delivery teams
What you bring
- At least five years in Customer Success or Account Management for B2B SaaS
- A track record with enterprise financial services customers and complex renewals
- Experience coordinating relationships across multiple senior stakeholders
- Working knowledge of regulatory or compliance settings, especially within banking
- Strong communication, analysis, stakeholder management, and CRM or CS tool skills
Who this fits
This role suits a senior customer success professional who can advise enterprise banks and coordinate across complex stakeholder groups. You’ll work in a hybrid setup in Toronto, Canada, partnering with Sales, Product, and Delivery.
From the employer
CUBE are a global RegTech business defining and implementing the gold standard of regulatory intelligence for the financial services industry. We deliver our services through intuitive SaaS solutions, powered by AI, to simplify the complex and everchanging world of compliance for our clients.
Why us?
🌍 CUBE is a globally recognized brand at the forefront of Regulatory Technology. Our industry-leading SaaS solutions are trusted by the world’s top financial institutions globally.
🚀 In 2024, we achieved over 50% growth, both organically and through two strategic acquisitions. We’re a fast-paced, high-performing team that thrives on pushing boundaries—continuously evolving our products, services, and operations. At CUBE, we don’t just keep up we stay ahead.
🌱 We believe our future is built by bold, ambitious individuals who are driven to make a real difference. Our “make it happen” culture empowers you to take ownership of your career and accelerate your personal and professional development from day one.
🌐 With over 700 CUBERs across 19 countries spanning EMEA, the Americas, and APAC, we operate as one team with a shared mission to transform regulatory compliance. Diversity, collaboration, and purpose are the heartbeat of our success.
💡 We were among the first to harness the power of AI in regulatory intelligence, and we continue to lead with our cutting-edge technology. At CUBE, You will work alongside some of the brightest minds in AI research and engineering in developing impactful solutions that are reshaping the world of regulatory compliance.
The Role
As a Senior Customer Success Manager, you will own and grow relationships with a portfolio of enterprise financial services clients, including global and regional banks. Acting as a trusted advisor, you’ll guide customers through their journey with CUBE, ensuring strong product adoption, measurable value, and successful renewals. This role focuses on protecting recurring revenue and delivering an exceptional customer experience, partnering closely with Sales, Product, and Delivery teams.
Key Responsibilities
Own customer health, adoption, and satisfaction across your accounts
Build senior stakeholder relationships across Compliance, Risk, Legal, and Technology teams
Drive value realisation through regular reviews, insights, and success planning
Lead renewal strategy and execution, starting 6–12 months ahead of contract expiry
Deliver training, enablement, and best practice guidance to maximise platform usage
Act as the voice of the customer internally, influencing product and service improvements
What We’re Looking For
5+ years’ experience in Customer Success or Account Management within B2B SaaS
Strong background working with enterprise clients in financial services
Proven experience managing complex renewals and multi-stakeholder relationships
Solid understanding of regulatory/compliance environments (banks preferred)
Excellent communication, analytical, and stakeholder management skills
Comfortable working cross-functionally and using CRM/CS tools (e.g. Salesforce)
Interested?
If you are passionate about leveraging technology to transform regulatory compliance and meet the qualifications outlined above, we invite you to apply. Please submit your resume detailing your relevant experience and interest in CUBE.
CUBE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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