Key Account Manager, E-commerce Market Insights

Cube Open · verified Sep 9, 2026

On-site Bangkok Full-time Manager Ecommerce Marketing

Mid-level Ecommerce Marketing role at Cube. Bangkok · full-time.

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

You’ll serve as the primary contact for a major global consumer goods account
You’ll coordinate internal teams so commitments, deadlines, and service quality stay on track
You’ll learn Cube’s reports and data products well enough to guide the client effectively
You’ll gather client needs and relay them to product and data teams for action

What you bring

You have client service or account management experience, ideally in market research or business strategy
You bring three to five years of professional experience, including one to two years in account management or client service
You communicate fluently in written and spoken English with clients outside Thailand
You’re confident analyzing numbers and large quantitative data sets
You’re motivated to build better account processes and ways of working

Who this fits

You’ll suit a high-autonomy role where you shape account management practices while managing a complex global relationship. You must be based in Thailand or Vietnam, with a hybrid Bangkok arrangement for Thailand and fully remote work for Vietnam. E-commerce experience is helpful but not required

From the employer

We are only considering local candidates based in Thailand and Vietnam. Candidates in Thailand will work in a hybrid setup at our Bangkok office, while candidates in Vietnam will be fully remote.

In this role, you will play an important role in empowering our clients to gain full value from Cube’s market data and insights solutions.

As a Key Account Manager, you will manage the global relationship with one of Cube’s largest clients, a leading global consumer goods company. The relationship spans several markets, functions, and stakeholder levels, and has been growing rapidly since 2023.

Success in this role will hinge on your ability to manage and develop this relationship, balancing allocation of Cube’s manpower and resources against a goal of being the best possible partner to our client. As an early hire in Cube’s Account Management team, you will have high autonomy and ability to define processes, ways of working, and standards of execution.

Responsibilities

Take charge as Cube’s main contact point for our client stakeholders, fielding incoming inquiries and communicating proactively about deliveries, new features, and other relevant topics
Act as the champion of the client internally, ensuring that deadlines are met, and that Cube delivers the best possible service to all client stakeholders
Develop expertise in the reports and deliverables Cube provides to the client, as well as Cube’s wider e-commerce market data and insights capabilities, in order to best support the client
Continuously collect new requests and needs from client stakeholders and communicate to internal product development and data teams as the ‘voice of the client’

Requirements

Demonstrated client service and/or account management experience, ideally from a market research or business strategy context
3-5 years of professional working experience overall, with at least 1-2 years specifically in client service/or account management
Excellent written and spoken English skills are a requirement; you will primarily be interacting with clients outside Thailand
Strong quantitative skills and high confidence in working with numbers and data are a requirement; Cube’s insights are powered by large-volume quantitative data sets, which you will need to gain confidence in analyzing
Curiosity and drive to define and continuously improve your ways of working and processes; you will play a key role in defining how Cube excels in Account Management
Experience in e-commerce is not a requirement but a big plus