Business Development Account Representative
At a glance
Mid-level Business Development role at Ctc. 2 Locations · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Manage assigned customer accounts across scheduling, inventory, pricing, forecasts, logistics, and technical requirements
- Build internal relationships to resolve customer issues involving planning, contracts, specifications, and service
- Check daily activity reports and message queues, then take the needed account actions
- Call new and existing customers proactively to support selling and service efforts
- Document account details and contribute to customer-service projects targeting lower costs and better productivity
What you bring
- A high school diploma is required, with a two- or four-year accredited degree preferred
- Customer account management experience is preferred, particularly at least two years
- You can distinguish product shapes, sizes, finishes, and standard conditions while using technical resources when needed
Who this fits
This role suits someone building customer-account expertise through day-to-day coordination, issue resolution, and proactive customer contact. You will work with internal departments and participate in cross-functional training. The position is based in Raleigh, North Carolina, or Reading, Pennsylvania.
From the employer
Carpenter Technology Corporation is a leading producer and distributor of premium specialty alloys, including titanium alloys, nickel and cobalt based superalloys, stainless steels, alloy steels and tool steels. Carpenter Technology’s high-performance materials and advanced process solutions are an integral part of critical applications used within the aerospace, transportation, medical and energy markets, among other markets. Building on its history of innovation, Carpenter Technology’s wrought and powder technology capabilities support a range of next-generation products and manufacturing techniques, including novel magnetic materials and additive manufacturing
Business Development Account Representative
Reports To: Supervisor – Customer Service
Location: Raleigh, NC or Reading, PA
Position Summary:
- Liaison between customer and Carpenter working to provide overall support and total account management including developing knowledge of customer needs, assessing requirements and identifying solutions to issues involving scheduling/planning, inventory, pricing, forecast information, and specification interpretation with assistance.
- Ownership and accountability for all the processes related to the daily activities of their assigned accounts.
- Develop, maintain and grow network of relationships with internal departments to expeditiously solve a wide range of customer problems and issues encompassing logistics, planning, inventory, technical requirements, contract review, pricing, etc.
- Participant in transactional improvement projects within customer service focusing on cost reduction, productivity improvement and customer satisfaction.
- Participate in departmental and cross functional training to expand the depth of their knowledge of Carpenter systems, products, and processes.
- Review activity reports and message queue on a daily basis and take appropriate action.
- Develop and maintain customer-specific account documentation.
- Initiates proactive calls to new and existing accounts in support of selling and service strategies.
- Responsible and accountable for knowing and adhering to all corporate, department, quality, and regulatory policies.
- Perform all other duties and special projects as assigned.
Position Requirements:
- High School diploma required. Prefer a Two- or four-year degree from an accredited institution.
- Minimal experience required, prefer two or more years of customer account management experience.
Additional Requirements:
- Expands knowledge and skills; applies knowledge and skills to complete a variety of day-to-day activities within own area or department.
- Understand differences in shape, size, finish & standard conditions (annealed, ground, cold finish annealed, unannealed forge quality) for all products; relies heavily on co-workers and technical resources.
Carpenter Technology Company offers a competitive salary and a comprehensive benefits package including life, medical, dental, vision, flexible spending accounts, disability coverage, 401k with company contributions as well as many other options to employees.
Carpenter Technology Corporation’s policy is to fully and effectively maintain a program of equal employment opportunity and nondiscrimination for all employees, to employ affirmative action for all protected classes, and to recruit and develop the best qualified persons available regardless of age, race, color, religion, sex, gender identity, sexual orientation, marital status, national origin, political affiliation or any other characteristic protected by law. The Company also will recruit, develop and provide opportunities for qualified persons with disabilities and protected veterans.
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