Customer Success Specialist (Remote)
At a glance
Mid-level Customer Success role at Crystal Intelligence. Remote, Poland.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Guide each client from initial setup through renewals and account growth
- Run recurring business reviews and check-ins to track usage, satisfaction, and account health
- Bring customer issues to Product, Sales, and Support while pushing for internal improvements
- Teach clients through customized training and walkthroughs suited to their technical experience
- Spot churn signals and expansion opportunities, then coordinate with Sales Executives on next steps
What you bring
- At least three years in Customer Success, Account Management, or another client-facing fintech, SaaS, or compliance technology role
- Professional English is required; additional language fluency strengthens your application
- Working knowledge of blockchain, cryptocurrency markets, or financial crime compliance such as AML/KYC
- Strong presentation and communication skills, including explaining technical ideas in simple terms
Who this fits
This role suits a relationship-focused customer success professional managing European accounts from Warsaw on a remote basis. You’ll need to work independently in a quick-moving setting, use data to manage account health, and maintain customer records in HubSpot. Experience with crypto exchanges, regulators, banks, regional regulation, or HubSpot can strengthen your fit.
From the employer
Position summary
We are looking for a driven and client-focused Customer Success Specialist to join our team. You will be the primary point of contact for a portfolio of clients, ensuring they derive maximum value from our platform, achieve their business goals, and remain long-term partners.
This is a relationship-first role that sits at the intersection of technology, compliance, and finance, ideal for someone who thrives in a fast-moving environment and is passionate about the blockchain ecosystem.
Duties and responsibilities
Own the end-to-end customer relationship post-sale, from onboarding through renewal and expansion.
Conduct regular business reviews (QBRs) and check-ins to monitor client health, usage, and satisfaction.
Serve as the voice of the customer internally, collaborating with Product, Sales, and Support to resolve issues and drive improvements.
Deliver tailored training sessions and product walkthroughs for clients across varying levels of technical sophistication.
Identify upsell and cross-sell opportunities within your portfolio and collaborate with Sales Executives to convert them.
Monitor client engagement metrics and proactively address signs of churn risk.
Assist clients in understanding blockchain analytics concepts, compliance workflows, and platform best practices.
Support clients in the European markets, leveraging cultural and regional knowledge to build trusted relationships.
Maintain accurate records of client interactions, health scores, and account plans in CRM systems (HubSpot).
Requirements
English language proficiency is essential, fluency in other languages is a strong plus.
3+ years of experience in Customer Success, Account Management, or a client-facing role within fintech, SaaS, or compliance technology.
Solid understanding of blockchain fundamentals, cryptocurrency markets, or financial crime compliance (AML/KYC).
Excellent communication and presentation skills, with the ability to convey complex technical concepts clearly.
Proactive, organised, and data-driven approach to managing a portfolio of accounts.
Comfortable working in a remote-first, fast-paced environment
Nice to have
Experience working with or for crypto exchanges, financial regulators, or banks.
Knowledge of regional regulatory frameworks.
Experience using HubSpot CRM.
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