Customer Resolution Account Executive
At a glance
Mid-level Account Executive role at Copart. GB Bedford - Franklin Court · full-time.
In listing Account Executive salary
growthroles summary, based on the employer's posting.
What you'll do
- Take member complaints from intake through closure, keeping replies timely and records accurate
- Investigate each case, decide on a fair outcome, and arrange payments or finance actions when needed
- Track unresolved cases and coordinate with internal teams so complaints move forward efficiently
- Refer complex complaints to the right teams and help the Complaints Manager review performance
- Help improve complaint processes while maintaining service and quality standards
What you bring
- You communicate clearly and handle customer complaints with sound judgment and problem-solving
- You can use Microsoft Word and Excel proficiently
- You bring a calm, empathetic approach and can work independently as well as with colleagues
Who this fits
This mid-level account executive role suits someone focused on resolving customer complaints, with prior motor trade, insurance or customer service experience helpful but not essential. The role is based at the Bedford office.
From the employer
We are currently looking for a Customer Resolution Account Executive to join our Member Customer Relations team, based at our office in Bedford MK44 3JZ.
As a Customer Resolution Account Executive, you will be key to the investigation and resolution of our registered members’ complaints. You will account manage open complaints and monitor the progress of complaints, including liaison with internal departments to ensure that the complaint is dealt with efficiently. You will aim to deliver high levels of internal and external customer service.
The salary for this position is £29,476 per annum.
What We're Looking For
- Previous experience in the motor trade, insurance, or customer service is beneficial but not essential.
- Strong communication skills with a professional telephone manner.
- Excellent problem-solving, decision-making, and complaint-handling abilities.
- Empathetic, customer-focused, and able to remain calm under pressure.
- Self-motivated, detail-oriented, and eager to learn.
- Proficient in Microsoft Office (Word & Excel).
- Able to work independently and collaboratively in a fast-paced environment.
Key Responsibilities
- Manage complaints from receipt to resolution, ensuring timely responses and accurate record-keeping.
- Investigate complaints, make fair decisions, and process payments or finance actions where required.
- Escalate complex cases to the appropriate teams.
- Maintain complaint records and meet quality and service standards.
- Support continuous improvement of complaint-handling processes.
- Assist the Complaints Manager with reporting and performance monitoring.
What we offer you in return:
- Time For You: Relax with 23 days of holiday plus bank holidays, and an extra day for a personal special occasion.
- Give Back: Receive a paid day to volunteer for a charity of your choice.
- Health & Wellness: Healthcare Cash Plan.
- Your Future: Join our contributory workplace pension scheme for financial security.
- Investment: Purchase shares in our global company at a discounted rate.
- Fitness & Health: Save money while commuting with our Cycle to Work Scheme and access fitness videos and gym discounts.
- Life Assurance: Enjoy peace of mind with our life insurance coverage.
- Exclusive Discounts: Access our deals hub for savings on everyday purchases and family activities.
#INDP1
Copart are an equal opportunity employer, proudly hiring a diverse workforce. Discrimination is expressly forbidden and we therefore kindly welcome all applications.
At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully.
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