Technical Account Manager
At a glance
Mid-level Account Management role at contruent. Naperville · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Serve as the main technical contact for a portfolio of complex enterprise accounts
- Assess customer environments, plan releases, and recommend architecture and configuration approaches
- Lead root-cause work and resolution for serious technical issues before they recur
- Use technical insight to support renewals, surface expansion opportunities, and join executive reviews
- Connect customers with Sales, Customer Success, Professional Services, Engineering, and Product teams
What you bring
- At least seven years in enterprise SaaS or a related role
- Hands-on experience with Contruent Enterprise, previously known as Ares Prism
- Background supporting complex enterprise customers
- Expertise in project controls or capital project systems
- Strong communication skills and confidence with executives
Who this fits
You’ll suit a post-sales technical advisor role focused on customer retention and expansion rather than quota-carrying sales or support. The role is based in Naperville and includes occasional domestic and international travel. You’ll work with enterprise customers and internal teams across Sales, Customer Success, Professional Services, Engineering, and Product.
From the employer
The Role
As a Technical Account Manager (TAM) at Contruent, you will serve as a strategic technical advisor to a portfolio of our largest and most complex enterprise customers. You will own the technical health, adoption success, and long-term value realization of your accounts—working proactively to ensure customers achieve measurable outcomes from their Contruent investment.
This is not a support role. While you will coordinate escalations when necessary, your primary focus is prevention, optimization, and strategic partnership. You will work closely with Sales, Customer Success, Professional Services, Engineering, and Product to drive adoption, support renewals, influence expansion, and strengthen long-term customer relationships.
What You’ll Do
Strategic Customer Partnership
- Act as the primary technical point of contact for assigned enterprise accounts
- Develop deep understanding of customer objectives and environments
- Serve as a long-term technical advisor
Proactive Technical Leadership
- Own technical health of customer environments
- Conduct assessments, release planning, and best-practice reviews
- Guide architecture and configuration strategy
Escalation & Issue Leadership
- Lead resolution of complex technical issues
- Drive root cause analysis and prevention
- Maintain confidence during high-impact events
Adoption, Retention & Expansion Support
- Support renewals with technical insight
- Identify expansion opportunities
- Contribute to QBRs and executive reviews
Cross-Functional Collaboration
- Act as bridge between customers and internal teams
- Partner with Professional Services
- Share best practices
What Success Looks Like
- High customer satisfaction and executive trust
- Stable, well-adopted environments
- Successful renewals
- Expansion opportunities identified
What You Bring
- 7+ years experience in enterprise SaaS or related roles
- Previous experience using Contruent Enterprise (formerly Ares Prism)
- Experience supporting complex enterprise customers
- Project controls or capital project systems expertise
- Strong communication and executive presence
Additional Details
- Occasional domestic and international travel
- Post-sales, non-quota-carrying role supporting retention and expansion
Not this one either?
Claude or ChatGPT reads the other 90,537 for you.
Get better matches →
