Account Manager
contentguru Open · verified Sep 28, 2026 At a glance
Mid-level Account Management role at contentguru. Den Haag · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Manage strategic accounts through renewals, stakeholder relationships, development plans, and recurring customer meetings
- Find expansion opportunities, connect new services to customer priorities, and deliver revenue growth against targets
- Coordinate internal teams around customer outcomes while monitoring satisfaction, sentiment, and retention
- Lead regular business reviews and share storm platform updates, product guidance, and relevant market insights
- Maintain account forecasts and pipeline activity accurately in the CRM system
What you bring
- At least three years in enterprise account management, preferably within SaaS
- A record of growing revenue and managing a portfolio of customer accounts successfully
- Fluency in both Dutch and English, with strong communication and presentation ability
- Experience influencing and negotiating with stakeholders across different levels
- A bachelor’s degree or equivalent professional experience
Who this fits
You’ll suit this role if you combine consultative relationship management with commercial ownership of enterprise accounts. The position is based at the Den Haag head office, with some travel to client sites. Experience in IT, telecoms, or contact centre settings would be useful, along with comfort using CRM tools for forecasting.
From the employer
Account Manager
Content Guru is a leading global provider of enterprise cloud Customer Experience (CX) and contact centre solutions, and we are at the forefront of the Generative AI evolution.
We’re looking for a proactive and commercially minded Account Manager to support and grow key customer relationships. If you thrive on building trust with clients, identifying upsell opportunities, and delivering value through technology, we’d love to hear from you.
What we are looking for…
We’re seeking an experienced account manager with strong interpersonal skills and a consultative approach to customer engagement. You’ll act as the primary point of contact for a portfolio of strategic accounts, ensuring customer satisfaction while driving revenue growth through upselling and retention.
Location…
This role is based in our Den Hagg, Netherlands head office. Some travel to client sites will be expected.
Key responsibilities of the role…
Account Planning & Relationship Management:
- Manage all aspects of assigned customer accounts, including renewals and upsell opportunities
- Build and maintain relationships with key stakeholders and executive sponsors
- Understand customer industry, goals and operations to position value-add solutions
- Develop and execute Account Development Plans and run regular customer meetings
Revenue Growth:
- Identify and pursue upsell and cross-sell opportunities within existing accounts
- Promote new services and products aligned with the customer’s strategic objectives
- Track and forecast account metrics and manage pipeline via our CRM system
- Consistently meet and exceed revenue targets
Customer Success & Retention:
- Act as a customer advocate within Content Guru and coordinate internal resources
- Ensure high levels of satisfaction and deliver value through proactive engagement
- Work closely with Customer Success and technical teams to support customer outcomes
- Conduct regular QBRs and monitor customer sentiment across the lifecycle
Product & Market Knowledge:
- Maintain a strong understanding of Content Guru’s storm® platform and product roadmap
- Share product updates, insights, and recommendations with customers
- Stay informed of developments in the contact centre, cloud, and SaaS sectors
About you…
- Bachelor’s degree or equivalent work experience
- Minimum of 3 years’ experience in enterprise account management, preferably in SaaS
- Proven success managing a portfolio of accounts and delivering upsell/revenue growth
- Experience in IT, telecoms, or contact centre environments desirable
- Skilled in influencing and negotiating with stakeholders at all levels
- Fluent Dutch and English
- Strong communication, presentation, and relationship management skills
- Comfortable using CRM tools to manage pipeline and forecast accurately
- Detail-oriented and commercially aware
About the Company…
Content Guru is the largest privately owned provider of Contact Centre as a Service (CCaaS) in Europe. With modern, vibrant offices in the UK, Germany, Japan, the Netherlands, Portugal, and the US, our award-winning cloud technology powers mission-critical services for some of the world’s biggest organisations.
Our goal is to enhance the way the world communicates, enabling seamless interactions across voice, video, chat, email, and more.
We are an equal opportunities employer and consider all qualified applicants regardless of race, gender, religion, orientation, disability, or any other protected characteristic. We are committed to creating an inclusive workplace where individuals can thrive and grow.
Not this one either?
Claude or ChatGPT reads the other 89,642 for you.
Get better matches →
