Key Account Manager - eCommerce

Colgate-Palmolive colgate.com Open · verified Sep 24, 2026

Mumbai Manager Ecommerce Marketing

At a glance

Mid-level Ecommerce Marketing role at Colgate-Palmolive. Mumbai.

Pay not stated Ecommerce Marketing salary

RoleEcommerce Marketing

SeniorityManager

LocationMumbai

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

Grow the assigned ecommerce customer's business while delivering channel sales and share goals
Build customer relationships, lead joint business planning, and manage customer claims promptly
Apply the six-part customer strategy across promotions, activations, content, pricing, and visibility
Coordinate brand, digital, supply chain, operations, and field teams to execute online plans
Use activation results, platform data, and market intelligence to shape customer plans and share ecommerce models

What you bring

Experience managing an ecommerce customer account with responsibility for sales, share, and customer-level plans
Ability to plan customer spending, maintain account-level profitability, and manage commercial business planning
Capability to turn platform insights, offtakes, and activation results into longer-term ecommerce actions

Who this fits

You’ll suit a customer-facing ecommerce manager role that combines account growth, joint planning, commercial control, and cross-functional execution. The position is based in Mumbai, India, with relocation assistance available within the country.

From the employer

Relocation Assistance Offered Within Country
Job Number #176098 - Mumbai, Maharashtra, India

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.

About Us

Do you want to come to work with a smile and leave with one as well? In between those smiles, your day consists of working in a global organization, continually learning and collaborating, having stimulating discussions, and making impactful contributions!

If this is how you see your career, Colgate is the place to be!

Our dependable household brands, dedicated employees, and sustainability commitments make us a company passionate about building a future to smile about for our employees, consumers, and surrounding communities. The pride in our brand fuels a workplace that encourages creative thinking, champions experimentation, and promotes authenticity which has contributed to our enduring success.

If you want to work for a company that lives by their values, then give your career a reason to smile...every single day.

Key Responsibilities:

Driving the fast growing business of a particular Ecommerce customer and delivering the overall business for the channel
Engaging with the Key Customers by building strong business relationship to develop and deliver JBP
Planning and implementing the 6P Strategy with the customers
Engaging with Brand and Digital teams to integrate and implement the brand strategies online
Engaging with the Supply chain and Operations team to ensure business deliveries
Explore Potential business formats and stay on trend on ever evolving trends
Identifying impactful insights through engagement with platforms and Market intelligence

Key Accountabilities:

Sales and Shares Targets
- Achieving Customer Level and category-level sales values to deliver the Net Sales planned for the year
- Deliver Market share as per the goals set out
Customer Engagement
- Continuous engagement with the customers, driving JBP and T2T engagement with them.
- Managing Customer Claims and processing them in timely manner.
Executing the 6P Strategy
- Ensuring all the 6P’s are implemented as aligned in the quarterly Grids including Promotions , activations, Content, pricing, visibility implementation
Analytics and Sharing Best Practices
Sharing of learning’s and best practices to build Future ready organization
Using the Offtakes and results of activations to build a strong CP Learning on what works and what doesn’t
Using tools to identify insights to build long term plans
Identify new models that are developing in the ecommerce market and share with larger organization
Promo & Budget Planning
- Planning Customer level spends and ensuring P&L at customer level is maintained
Operational efficiencies
- Owning Customer level Commercial business planning(CBP) to ensure stock planning is done
- Engaging with Field / operations team to ensure smooth delivery of business
- Working with CS&L for transition to Direct and managing Direct deliveries

Our Commitment to Inclusion
Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.