Lifecycle Marketing Manager
Coast Open · verified Sep 13, 2026 Mid-level Email Marketing role at Coast. New York · $140,000–$180,000 base.
Growth Roles summary, based on the employer's posting.
What you'll do
- You’ll build and operate customer journeys from lead nurture through winback
- You’ll use Braze across email, in-app, push, and SMS to move customers forward
- You’ll turn fuel-card users into corporate-card and Bill Pay customers through owned channels
- You’ll use behavior data to time messages and address drop-offs with partner teams
- You’ll own program metrics, testing, and reporting to improve lifecycle performance
What you bring
- At least four years in lifecycle, CRM, product marketing, or marketing operations and analytics
- Hands-on command of a modern lifecycle platform, with Braze experience especially valuable
- Confidence pulling metrics, building clean A/B tests, and turning findings into decisions
- Strong writing and speaking skills, including copy that moves customers to act
- Daily use of AI tools, plus initiative and comfort working through unclear problems
Who this fits
You’ll thrive in a hands-on role where you make strategic decisions, build systems from scratch, and use testing to guide growth. Experience with B2B fintech, payments, financial services, or SaaS is preferred. The role is based in New York City or Salt Lake City and requires working from the office at least three days each week.
From the employer
What is Coast
Coast is re-imagining the trillion-dollar U.S. B2B card payments infrastructure, with a focus on the country's 500,000 commercial fleets, 40 million commercial vehicles, and many millions of commercial drivers. The incumbent technologies that cater to these customers are decades old, and businesses with fleets increasingly demand modern digital experiences and transparent financial services products. Coast's mission is to deliver this at a transformational scale, beginning with the Coast Fleet and Fuel Card built on a cutting-edge spend management platform.
About the Role
We're looking for a Lifecycle Marketing Manager to own how Coast activates, retains, and grows every customer after they sign. Our fuel card is the first product customers get from Coast and our lifecycle marketing motion is how we turn this wedge into a lasting, multi-product relationship—moving a business that only uses Coast for fuel spending into a customer that lives their entire financial life through Coast. This expansion is key to Coast and it happens through the programs you'll build.
You'll develop deep expertise on our customers, our products, and the moments that matter across their journey. With that knowledge you will build, run, and own the automated programs that carry them from first touch to an activated, engaged, expanding customer. This is a full-funnel lifecycle across our owned channels and covers everything from lead nurture, onboarding, activation, cross-sell, retention, and winback.
This is a hands-on role with real ownership. You'll be making strategic choices yourself and building journeys in Braze as you write our lifecycle playbook in real time.
What You'll Do
- Own full-funnel lifecycle journeys end-to-end
- Build and run nurture, onboarding, activation, engagement, retention, and winback programs in Braze across email, in-app, push, and SMS
- Use behavioral and product data to trigger the right message, at the right moment, for the right persona
- Drive fuel → non-fuel expansion through owned channels
- Own the lifecycle motion that moves fuel customers onto corporate cards, Bill Pay, and more — Coast's single biggest growth lever
- Partner with Product Marketing and Growth teams on the narrative, offers, and timing that get customers to adopt more
- Turn new signups into activated, transacting customers
- Design onboarding journeys that get a new fleet issuing cards, setting controls, and transacting fast
- Identify drop-off points and partner with Product, Sales, and Customer Success to close them
- Partner cross-functionally to build the system
- Work with Growth Engineering on the data, events, and integrations that power triggered journeys
- Work with Revenue Operations, Sales, and CS to time lifecycle touches around the sales cycle and each customer's real activity
- Own measurement and experimentation
- Own the metrics for every program — deliverability, engagement, activation rate, attach rate, retention
- Run a real testing cadence, report what's working, kill what isn't, and use results to influence our overall GTM motion
What Success Looks Like
In your first year, you'll be successful if you:
- Ship a reliable full-funnel lifecycle program in Braze — onboarding, activation, expansion, retention, winback — that beats the baseline it replaces
- Lift new-customer activation rate and shorten time to first transaction
- Grow non-fuel attach (corporate card and Bill Pay) across the fuel base through owned-channel journeys
- Reduce churn with early-warning triggers and re-engagement that measurably keep more customers
- Recover a meaningful share of abandoned credit applications and accelerate growth of qualified opportunities with nurture journeys
Requirements
- 4+ years in lifecycle, CRM, product marketing, or marketing ops/analytics
- Hands-on mastery of a modern lifecycle platform; direct Braze experience is a strong plus
- AI-native mindset: you're already using AI tools in your daily work and you're excited to push further
- Strong analytical instincts: comfortable pulling and interpreting metrics yourself, designing clean A/B tests, and translating data into decisions
- Excellent written and verbal communication, including strong copy instincts (you can write a subject line and a lifecycle email that drive action)
- Bias to action, strong agency, comfort with ambiguity, and propensity for first principles systems thinking: you don't wait for someone to hand you a playbook
- Experience in B2B fintech, payments, financial services, or SaaS strongly preferred
- Salt Lake City or New York City based - we are in office 3+ days/week
Compensation and Benefits
Our salary ranges are based on paying competitively for our size and industry, and are one part of our total compensation package that also includes benefits, signing bonus, and equity. Pay decisions are based on a number of factors, including scope and qualifications for the role, experience level, skillset, and balancing internal equity relative to other Coast employees. We expect the majority of candidates who are offered roles at Coast to fall healthily within the range based on these factors.
Salary range: $140,000 – $180,000 annually
Equity Grant: Meaningful potential upside given Coast's early-stage trajectory
Benefits Overview:
- Medical, dental and vision insurance
- Flexible paid time off (vacation, personal well being, paid holidays)
- Tools to help manage your financial wellness, including webinars, access to an equity tax advisory service, and company-sponsored 401(k)
- Paid parental leave
- $400 accessories allowance (a keyboard, mouse, headphones, etc.)
- Education stipend
- Free lunch every Friday
Coast is committed to diversity, equity, and inclusion. We are building a diverse and inclusive environment, so we encourage people of all backgrounds to apply. We're an Equal Opportunity Employer and do not discriminate on the basis of race, color, gender, sexual orientation, gender identity or expression, age, religion, disability, national origin, protected veteran status, or any other status protected by applicable federal, state, or local law.
Check out the latest podcast interview on Fintech Layer Cake with Coast Founder Daniel Simon!
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