Renewal Specialist
EGY Cairo Egypt-Smart Village Building B2110 Full-time Mid-level Account Management
At a glance
Mid-level Account Management role at Cnx. EGY Cairo Egypt-Smart Village Building B2110 · full-time.
Pay not stated
RoleAccount Management
SeniorityMid-level
LocationEGY Cairo Egypt-Smart Village Building B2110
EmploymentFull-time
PostedJul 17, 2025 · 14mo ago
Role brief
growthroles summary, based on the employer's posting.
What you'll do
- Renew customer contracts and sell services, with opportunities to offer additional products when appropriate
- Explain product and service value, then assess customer needs using your product and technical knowledge
- Forecast sales weekly, monthly, and quarterly against your territory’s revenue quota
- Contact customers mainly through outbound calls and email to address concerns, handle objections, and support retention
- Record customer details in the CRM and handle sales work such as lead qualification, health checks, and renewals
What you bring
- Strong product knowledge and technical understanding to match services to customer needs
- Ability to manage frequent customer conversations, respond to objections, and work toward a revenue quota
Who this fits
This mid-level role suits someone focused on customer-facing renewals and sales, working with a team and reporting to a Sales Manager. The role is based at Smart Village in Cairo, Egypt, and is full time.
From the employer
Job Title:
Renewal SpecialistJob Description
The Sales Representative is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.- Work within a dedicated territory and team for your assigned client to achieve your revenue-based quota by selling renewals/services, may offer up- sell opportunities
- Provide accurate weekly/ monthly/ quarterly sales forecast
- Mastery of product knowledge and technical understanding of services to assess client requirements
- Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
- Manage external competitive pressures and handle objections to retain customers or win new customers
- Manage high volume of customer contacts through phone and email each day – majority of communication is outbound
- Work with your team and management to provide a professional experience during all interactions with customers and prospects
- Maintain the customer management system (CRM) to ensure all relevant data is captured
- Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts
- Work with a team and report directly to a Sales Manager
Location:
EGY Cairo Egypt-Smart Village Building B2110Language Requirements:
Time Type:
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