Associate, Customer Success - Bilingual

Cnx Open · verified Oct 6, 2026

NIC Managua - Kakau Full-time Junior Customer Success

At a glance

Junior Customer Success role at Cnx. NIC Managua - Kakau · full-time.

Pay not stated

RoleCustomer Success

SeniorityJunior

LocationNIC Managua - Kakau

EmploymentFull-time

PostedOct 5, 2026 · 1d ago

Role brief

growthroles summary, based on the employer's posting.

What you'll do

Handle a busy flow of customer calls and emails, checking contact details with search and productivity tools
Check in with customers at set intervals to assess satisfaction and whether they are getting value
Build product knowledge so you can answer questions and respond to specific objections
Record customer feedback, satisfaction, product experiences and churn signals across surveys and communications
Raise customer concerns through suitable channels and coordinate with teams to improve their experience

What you bring

You can work fluently in both English and Spanish
You have customer service experience and have met individual and team sales targets
You have handled high volumes of calls and can learn new technology and data processes
You can follow call scripts, solve problems and use MS Office plus Salesforce or a comparable CRM

Who this fits

This junior, full-time role suits someone who can manage frequent customer conversations and build product knowledge. It is based in Managua, Nicaragua, and requires English and Spanish.

From the employer

Job Title:

Associate, Customer Success - Bilingual

Job Description

The Associate Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent level of product or service knowledge to support carrying customer questions and concerns.

Key qualifications:

Prior experience working in a customer service
Prior success in achievement of personal and team sales quota/goals
Experience in high-volume calling
Experience learning new technology and data
Process orientation and ability to follow call scripts
Problem solving skills
Excellent knowledge of MS Office programs
Experience working with Salesforce.com or similar CRM
Experience or willingness to work from home

Key responsibilities:

Manage high volume of customer contacts and communications through phone and email each day
Use contact search and productivity tools to verify contact information is accurate
Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion
Develop a level of product knowledge to speak intelligently to customers and address specific objections
Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems
Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, "Voice of the Customer"
Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage
Work with teams and management to promote a positive customer experience

Location:

NIC Managua - Kakau

Language Requirements:

English (Required), Spanish (Required)

Time Type:

Full time