Sales Executive - French bilingual
At a glance
Mid-level Account Executive role at CMC Markets. Toronto · full-time · no salary stated · we estimate CA$83,679–CA$182,567.
CMC Markets has not published a salary for this role. The figure below is our estimate, not theirs.
growthroles summary, based on the employer's posting.
What you'll do
- Guide clients through onboarding, keeping the process moving with timely, proactive support
- Spot potential sales by profiling new clients and identifying high-value prospects
- Grow existing accounts by matching clients with additional products and services
- Handle incoming questions, resolve issues where possible, and escalate concerns promptly
- Keep client records accurate in internal systems and look for ways to improve their experience
What you bring
- You are fluent in both English and French
- You bring intermediate familiarity with financial markets, with CFD knowledge preferred but not essential
- You know the trading platform and its products in depth
- You communicate well in writing and conversation, negotiate effectively, and build strong client relationships
Who this fits
This role suits a client-focused sales professional who can support onboarding, manage service queries and develop existing accounts. The position is based in downtown Toronto and calls for teamwork and an understanding of regulatory requirements.
From the employer
Sales Executive – Canada
The Client Management Team is responsible for business development and relationship management for all Canada based high and premium value clients. Within the Client Management team there is a separate team which focuses on on-boarding premium clients and client service (24 x 5).
ROLE AND RESPONSIBILITIES
- Provide proactive and timely support for the client on-boarding process;
- Identify sales opportunities where possible, including new client profiling to identify high value clients;
- Provide excellent and high caliber client service to ensure a positive client experience;
- Take ownership for ensuring accurate client information is recorded in relevant internal systems (e.g. CRM) in a timely manner;
- Proactively identify and cross sell additional products and services to existing clients;
- Proactively identify opportunities to improve the client experience;
- Provide excellent and high caliber client service to ensure a positive experience for all clients;
- Proactively respond to and manage inbound client queries professionally and efficiently;
- Effectively deal with client queries, focussing on getting it right first time;
- Escalate all client issues in a timely manner to appropriate levels to ensure a consistently high level of client service;
- Act as a brand ambassador in all client interactions;
- Commitment to understanding the customer needs and requirements.
KEY SKILLS AND EXPERIENCE
- You will be Bilingual in English and French
- Demonstrates passion and enthusiasm for our products and services
- Operates with integrity and a highly client centric mindset, with an ability to build and enhance strong and meaningful client relationships
- Excellent verbal and written communication skills
- Negotiation Skills
- Intermediate knowledge/experience of financial markets (CFD’s preferable but not essential)
- Understanding of the requirements of regulative authorities to ensure that the department is compliant in terms of its processes and procedures.
- Knowledge of Microsoft Office Suite focusing on a good knowledge for Power Point Presentations and basic knowledge of Excel
- Expert knowledge of platform and products
- Ability to work effectively as part of a team
- Undergraduate degree in relevant discipline desirable (Business, Finance, Economics etc.)
Why join CMC
- A company which focuses on growth and development
- Company perks such as Women@CMC, LinkedIn Learning, referral bonuses, 15 days’ Vacation + your birthday off, Health and Dental etc.
- Match RRSP contribution up to 5% of base salary
- Convenient location, office in Downtown Toronto.
Who we are:
Since launching in 1989, CMC Markets (CMC) has become one of the world's leading online financial trading businesses. CMC is listed on the London Stock Exchanges and serves retail and institutional clients through regulated offices and branches in 13 countries.
CMC offers an award winning online and mobile trading platform, enabling clients to trade up to 10,000 financial instruments across shares, indices, foreign currencies, commodities and treasuries through contracts for difference.
More detail on the Group can be found on https://www.cmcmarkets.com/group/
Benefits:
- Casual dress
- Dental care
- Extended health care
- Life insurance
- Paid time off
- RRSP matching
- Vision care