Key Account Management Professional Democratic Republic of Congo
At a glance
Mid-level Account Management role at CMA-CGM. Congo - Kinshasa.
Pay not stated Account Management salary
growthroles summary, based on the employer's posting.
What you'll do
- Manage VIP and other customer accounts, growing business while helping optimize import and export vessel loading
- Build account plans and visit customers to promote group services, coordinating with global account leads
- Track account results, provide forecasts and respond to customer awards and changing market conditions
- Share market feedback on rates and competitors, route pricing requests and escalate operational issues
- Work with customer care and internal teams to resolve cases and improve service delivery
What you bring
- A degree in international trade, transport or logistics, with a three- or four-year course
- At least three years in liner shipping and strong knowledge of maritime transport
- Fluent French and English, plus a Category B driving licence
- Confidence with Office tools, data analysis and customer relationships
Who this fits
This role suits a commercially minded account manager comfortable handling VIP customers, coordinating across teams and managing escalations. You’ll work at regional or country level with global account managers.
From the employer
Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.
Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.
Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.
YOUR ROLE
Attached to the Chief Commercial Officer, your mission will be to:
- Manage and develop a portfolio consisting of VIP clients (Elite, Corporate) and various other clients, to enable the optimization of ship loading for both import and export;
- Ensure premium service quality for clients through comprehensive and efficient case management;
- Be capable of marketing all the Group's products and services.
WHAT ARE YOU GOING TO DO
Account Strategy and Value proposition
- Participate, at regional/country level, to growth strategy and budget for each account with GKAM.
- Monitor, at regional/country level, industry (transformation, evolution), detect and develop business opportunities in the industry, with the support of the GKAM.
- Communicate internally on accounts’ evolutions with GKAM and contribute to value proposition ideas.
Business Development
- Ultimately responsible for a portfolio of Global Sales accounts (SA & L Global) for the region / country.
- Participate, at country level, in building account plan for each customer within portfolio.
- Plan and conduct, at regional/country level, commercial visits to promote all CMA CGM group services and products
- Develop strategic partnerships with customers, at regional/country level, in coordination with GKAM.
- Enhance, at regional/country level, group competitive advantage through market feedback on rates, competition, and conditions.
- Relay pricing requests, at regional/country level, to GKAM / Sales support and relay other operational requests to Customer Care.
- Coordinate with GKAM and/or LKAM at Origin/Destination to improve UCV performance
Performance Management and Customer Satisfaction
- Ensure account performance, at regional/country level, meeting customer awards and addressing market changes in coordination with the GKAM.
- Responsible for providing forecasts at regional/country level
- Identify and inform of any process improvements, at regional/country level, needed to improve customer satisfaction.
- Contribute with the GKAM and internal stakeholders (customers care, agencies…) to secure the delivery of customer requirements, at regional/country level.
- Communicate process improvements, at regional/country level, for customer satisfaction and
operational efficiency.
Leadership, Teamwork, Team Engagement, Communication
- Take part in the global sales account community for the customer with the GKAM and others sales relay.
- Responsible for regional / local top-to-top relationship and promotion of Group long-term strategy.
- Act as escalation of operations issues, at regional/country level.
WHO ARE WE LOOKING FOR
- Bachelor's degree (3/4 years) in International Trade / Transport and Logistics
- In-depth knowledge of maritime transport (minimum 3 years of experience in liner shipping)
- Commercial expertise and customer relationship skills;
- Demonstration of professional behavior, a positive attitude, and the ability to manage stress in challenging situations
- Rigour, good adaptability, autonomy, discretion, and versatility;
- Perfect command of the Office package (Word, PowerPoint, Excel + functions);
- Proficiency in data processing; analytical mindset and ability to utilize data;
- Fluent in French and English;
- Category B driving license.
Come along on CMA CGM’s adventure !
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