Customer Success Professional II
At a glance
Mid-level Customer Success role at CMA-CGM. Jonestown · $72,000–$78,000 base.
Growth Roles summary, based on the employer's posting.
What you'll do
- Manage daily customer-success work for assigned contract-logistics accounts and serve as their regular contact
- Build stakeholder relationships, join customer reviews, and help resolve operational or service issues
- Use customer insights and operating data to support renewals, expansions, upsells, and retention actions
- Track service results, shipment volumes, cost drivers, trends, billing inputs, and corrective recommendations
- Coordinate with Operations, Solutions Design, and Finance on account alignment and new-service onboarding
What you bring
- A bachelor's degree in business, supply chain, logistics, or a related area, or equivalent experience
- Three to five years in customer success, account management, logistics operations, or related commercial support
- Experience handling B2B or contract-logistics customer relationships is preferred
- You can work independently across multiple accounts and understand service metrics and operational cost drivers
Who this fits
This role suits a mid-level customer success or account professional who can independently manage several accounts and communicate with customers and internal teams. You’ll work Monday through Friday from 8:00am to 5:00pm EST, with occasional peak-season overtime. The schedule is four days onsite and one day remote in Jonestown, Pennsylvania, with travel of up to fifteen percent.
From the employer
CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.
We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.
At CEVA Logistics, we Rise in Motion. Your career is always on the move, growing as fast and as far as your ambition takes you. Join a global team of nearly 200 nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job. It’s a journey on which you rise.
Pay Range: $72,000 - $78,000
Shift: Monday - Friday 8:00am to 5:00pm EST
- Occasional overtime during peak season
- Hybrid scheduled: 4 days onsite / 1 day remote
Location: 80 Micro Dr., Jonestown, PA 17038
Position Summary
The Customer Success Professional II independently manages day-to-day customer success activities for assigned Contract Logistics accounts. This role builds on foundational experience and requires the ability to manage customer relationships, identify service or retention risks, and support incremental growth opportunities.
Reporting to the Customer Success Supervisor, the CSP II acts as a trusted point of contact for customers, supports renewals and service expansions, and contributes to consistent commercial and operational execution.
Key Responsibilities
Customer Engagement & Account Management
• Serve as a primary day-to-day contact for assigned customer accounts.
• Build strong working relationships with customer stakeholders to understand operational needs and service expectations.
• Participate actively in customer meetings, performance reviews, and issue resolution discussions.
Revenue & Retention Support
• Support contract renewals, service expansions, and upsell opportunities through customer insights and operational data.
• Identify potential retention risks or service gaps and proactively escalate recommendations to the Supervisor.
• Assist in preparing business cases, proposals, and renewal documentation.
Performance & Financial Awareness
• Monitor service performance, volumes, and basic cost drivers for assigned accounts.
• Analyze trends and performance issues and recommend corrective actions.
• Ensure accurate billing inputs and coordination with Finance and Operations.
Cross-Functional Collaboration
• Coordinate closely with Operations, Solutions Design, and Finance to ensure service alignment and customer satisfaction.
• Support onboarding of new customers or services within existing accounts.
• Share feedback and best practices to improve customer success execution.
Qualifications
Education & Experience
• Bachelor’s degree in Business, Supply Chain, Logistics, or a related field (or equivalent experience).
• 3–5 years of experience in customer success, account management, logistics operations, or a related commercial support role.
• Experience managing customer interactions in a B2B or contract logistics environment preferred.
Skills & Attributes
• Strong customer relationship and problem-solving skills.
• Ability to work independently and manage multiple accounts or priorities.
• Solid understanding of service performance metrics and operational drivers.• Professional communication skills with both customers and internal stakeholders.
Travel
• Up to 10–15% travel as required to support customer engagement.
REQ# 590838
CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.
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