Intermediate Customer Onboarding Specialist

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.

We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.

Summary:

What You'll Do

As a Customer Training Specialist, you will play a key role in helping customers successfully adopt Vincent & vLex solutions. You'll design and deliver engaging training programs, support onboarding, improve product adoption, and partner closely with Customer Success, Sales, and Product teams to create an outstanding customer experience.

Key Responsibilities

• Deliver onboarding and advanced training sessions for customers in virtual and in-person formats.
• Customize training content to meet the needs of the LATAM legal market and corporate customers.
• Create learning materials, including guides, videos, webinars, and other educational resources.
• Partner with Customer Success, Account Management, Renewals, and Sales teams to improve customer adoption and engagement.
• Monitor training effectiveness and customer adoption using HubSpot and other internal tools.
• Gather customer feedback and share insights to improve training programs and product adoption.
• Support product launches by delivering webinars and enablement sessions.
• Help ensure a smooth transition from implementation through long-term customer success.
• As the business grows, expand training support to Academic and Government customers and other LATAM markets.

What You Bring

• 2+ years of experience in Customer Training, Customer Success, Enablement, or Corporate Training, preferably in SaaS or LegalTech.
• Native or fluent Spanish and intermediate to advanced English (B2+).
• Excellent presentation, communication, and facilitation skills.
• Experience using CRM platforms (HubSpot preferred) and e-learning/LMS tools.
• Strong customer focus with the ability to work independently in a fast-paced environment.
• Based in Bogotá.

Nice to Have

• Background in Law, Education, or a related field.
• Experience with legal research or legal knowledge management solutions.
• Instructional design experience.
• Experience working with Academic or Government customers.

Why Join Clio?

• Hybrid work environment.
• Opportunity to work with one of LATAM's fastest-growing LegalTech organizations.
• Exposure to a diverse customer portfolio across Corporate, Law Firms, Academic, and Government sectors.
• Collaborative, inclusive culture with opportunities for professional growth.
• Ongoing learning and development in Customer Success and LegalTech.

If you're passionate about customer education, technology, and creating exceptional customer experiences, we'd love to hear from you.

What you will find here:

Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

Some highlights of our Total Rewards program include:

• Competitive and equitable salary

• Employees are entitled up to 6 administrative leave days per year for personal arrangements with valid documentation.

  • *It does not apply to medical leave, maternity/paternity leave, or bereavement leave.

• Eligible employees may request a one-time, non-salary allowance of COP 550,000 to improve their home desk/ergonomic chair.

• Eligible employees receive a non-salary telework allowance of COP 130,000 per month.

• Clioversary recognition program with special acknowledgement at 3, 5, 7, 10 years, and beyond

Please note salary bands may differ based on location and local currency. Additionally, benefits may differ depending on the employee's location.

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility

Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Learn more about our culture at clio.com/careers

We're a Human and High Performing AI company, meaning we use artificial intelligence to improve all of our operations. In recruitment, AI helps us streamline the process for greater efficiency. However, we've built our systems to ensure that a human always reviews AI-generated output, and we never make automated hiring decisions.

Disclaimer: We only communicate with candidates through official @clio.com email addresses.