Field Implementation Manager
At a glance
Manager-level Solutions & Sales Engineering role at Clera. Remote · full-time · $70,000–$85,000 base.
growthroles summary, based on the employer's posting.
What you'll do
- Coordinate dealership go-lives in person, keeping each launch on track
- Give practical training to dealership employees, adapting sessions for different job roles
- Show dealership leaders the solution’s business benefits and help staff put it into use
- Handle implementation issues as they surface, then record results and transfer accounts to other teams
- Feed observations from dealership visits to Sales, Product, and Customer Success to strengthen onboarding
What you bring
- At least one year in a customer-facing training, onboarding, service, or support position
- You have run in-person product launches and trained people in multiple roles
- You communicate clearly, present well, and adjust your message for different audiences
- You pick up unfamiliar systems fast and create clear records for account handoffs
Who this fits
This manager-level position suits someone comfortable leading dealership launches and training teams. The job is remote within the U.S., based near a major airport, with roughly three weeks of travel each month to sites across the U.S. and Canada.
From the employer
About the Role
Bring an AI-powered platform to life at automotive dealerships across the U.S. and Canada. You will lead launches, train dealership teams, and work with internal partners to help customers adopt the platform successfully.
What You'll Do
Lead on-site launches at dealership locations and help ensure smooth go-lives.
Deliver engaging, hands-on training for dealership staff across different roles.
Partner with dealership leaders to explain the solution's business value and support adoption.
Troubleshoot implementation challenges in real time.
Document launch outcomes and transition accounts to downstream teams.
Share field insights with Sales, Product, and Customer Success to improve onboarding and customer experience.
Travel regularly to dealerships and build trusted relationships with staff and leadership.
What We're Looking For
At least 1 year of customer-facing experience in training, onboarding, service, or support.
Experience leading on-site go-lives or product launches and training people across multiple roles.
Strong communication and presentation skills, with the ability to adapt to different audiences.
Ability to learn new systems quickly and document outcomes for handoffs to other teams.
Experience sharing customer and field feedback with cross-functional teams and communicating solution value to organizational leaders.
Background in SaaS, automotive, phone systems, field training, deployment, or customer onboarding is beneficial.
Comfort using AI tools to support training, documentation, or workflows. English/French or English/Spanish bilingual skills are a plus.
Compensation & Benefits
Base salary: $70,000 to $85,000 USD annually. Visa sponsorship details were not provided.
Location
Remote within the U.S., based near a major airport, with approximately three weeks of on-site travel per month across the U.S. and Canada. Primary location: Canada.
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