Account Manager
At a glance
Manager-level Account Management role at Clera. Vienna · full-time · €65,000–€95,000 OTE.
growthroles summary, based on the employer's posting.
What you'll do
- Serve as the main contact for B2B SaaS customers and guide their accounts across the full relationship
- Hold account reviews, needs-finding conversations and product demos to surface opportunities for account growth
- Use customer usage data to explain how AI phone assistants can automate processes and show their impact
- Deliver renewals and expansion revenue through upgrades and add-ons, working toward monthly and quarterly targets
- Maintain CRM records, forecasts and pipeline, then share customer feedback with internal teams
What you bring
- At least one year in B2B SaaS sales, account management or customer success
- You have generated upsells, renewals or expansion revenue from customers you already serve
- You can lead customer calls, reviews and demos in German at native fluency
- You understand products and technical concepts well, and are curious about AI and machine learning
Who this fits
This role suits someone who can grow existing customer accounts and support adoption, renewals and expansion. It is based on-site in Vienna, with hybrid work possible. Visa sponsorship is unavailable. The position owns account outcomes and revenue targets.
From the employer
About the Role
Own and grow a portfolio of B2B SaaS customers using AI-powered phone assistants. You will partner with Customer Success, Product, and Marketing to increase product adoption, identify expansion opportunities, and support long-term customer value.
What You'll Do
Manage customer accounts throughout their lifecycle and serve as their primary point of contact.
Run regular account reviews, discovery conversations, and product demonstrations to identify customer needs and expansion opportunities.
Analyze usage and explain how AI can automate processes and deliver measurable impact.
Own renewals and expansion revenue, including upgrades and add-ons, against monthly and quarterly targets.
Support onboarding and ongoing adoption to strengthen retention and customer outcomes.
Maintain accurate CRM records, forecasts, and pipeline, and share structured customer feedback with internal teams.
Coordinate account plans and handovers with Customer Success, Product, and Marketing.
Help develop account management and expansion practices as the business grows.
What We're Looking For
At least one year of experience in B2B SaaS sales, account management, or customer success.
Experience driving upsells, renewals, or expansion revenue within existing accounts.
Strong product and technical understanding, with an interest in AI and machine learning.
Native-level German fluency for customer calls, reviews, and demonstrations.
A structured, customer-focused approach and a sense of ownership; startup or scale-up experience is a plus.
Compensation & Benefits
On-target earnings are €65,000 to €95,000, including fixed salary and uncapped commission. Visa sponsorship is not available.
Location
On-site in Vienna, Austria, with hybrid work possible.
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