Fire service account manager
At a glance
Manager-level Account Management role at classicfls. Winnipeg · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Find inspection, testing and maintenance opportunities, then guide prospects from first conversation through signed agreements
- Inspect site conditions and system inventories to price inspection programs and deficiency repairs accurately
- Set up client records, service contracts, work orders and inspection documentation, checking details through completion
- Plan inspection schedules ahead of time, matching job scope to staff skills and confirming readiness with customers
- Coordinate customers, technicians and operations so field work reflects the agreed scope and reports are accurate
What you bring
- You have two to four years in account management, preferably within fire protection
- You can work with Microsoft Office and ERP or customer-service systems
- You bring basic invoicing and accounting-cycle knowledge, along with strong customer service skills
- You know NFPA 25, CAN/ULC-S536 and relevant fire codes well enough to scope compliant work
Who this fits
This role suits someone who can combine client relationship building and account growth with technical scoping, documentation and field scheduling. You’ll coordinate with customers, technicians, scheduling and service leaders to keep sold work aligned with delivery.
From the employer
Company Description
Thank you so much for considering our company in your career search! Classic Fire + Life Safety is a leader in the fire protection and life safety industry because of our talented, knowledgeable, and motivated staff. We know that it is our people who make the difference, and we are looking to grow our team of passionate professionals. Interested in joining us?
Our goal is to partner with our customers, to ensure their buildings, and the people in them are safe, from new building construction activities, modernization activities, and demand for system upgrades, through to preventative maintenance and service.
Why join the Classic team?
- CFLS is a caring company who values our staff.
- CFLS is local and is part of the community.
- CFLS is a full-service fire protection contractor.
- A great working environment with opportunities for career advancement.
- Comprehensive Group benefits.
- Educational assistance program.
- Employee referral bonus program.
- Social events: Building camaraderie and fostering a sense of community is essential.
Description
The Fire Service Account Manager develops and manages inspection, testing, and maintenance (ITM) agreements, deficiency repairs, and compliance programs, and carries them through to scheduling, field delivery, and documentation. The role requires a working knowledge of NFPA 25, CAN/ULC-S536, and applicable fire codes so that every program sold is compliant, practical, and can be delivered reliably in the field.
You will work closely with customers, the Scheduling Supervisor, Service Managers, technicians, and operations to make sure what is sold matches what is scheduled, performed, and reported.
Key Responsibilities
Sales and Business Development
- Identify and develop ITM opportunities across commercial, industrial, and institutional buildings
- Build relationships with building owners, property managers, and facility managers
- Generate leads through industry relationships, site visits, and proactive prospecting
- Manage the full sales cycle from first contact to signed service agreement
- Drive renewals and account growth throughout the customer lifecycle
- Responsible for securing PMA deficiencies with expediency and profitability in mind.
Technical Scoping and Quoting
- Review site conditions, device counts, and system inventories to scope ITM programs
- Prepare accurate, competitive quotes for ITM agreements and deficiency repairs
- Interpret and apply NFPA 25, CAN/ULC-S536, and applicable fire codes
- Identify deficiencies, repair opportunities, and gaps in existing coverage
- Quality-check opportunities before service contract and service order creation
Contract Setup and Documentation
- Establish client accounts and ERP service contracts by client and service order type
- Build inspection report frameworks and prepare service orders and documentation for field staff in line with the agreed scope
- Create purchase orders
- Verify final service orders and inspection reports for accuracy
- Manage documentation from creation through finalization and records retention
Scheduling and Field Coordination
- Prepare and maintain schedules for the Fire and Life Safety Inspection team at prescribed intervals to meet scheduling KPIs
- Schedule field staff at least two weeks in advance, matching scope to technician and fitter skills and preventing scope creep
- Confirm job readiness and verify appointments with customers before deployment
- Communicate appointment details with field staff, customers, contractors, and vendors
- Work with the Scheduling Supervisor and Service Managers to allocate appropriate time per job using RTG and job duration standards
- Aim for on-time, error-free inspections with minimal return visits
Market and Industry Engagement
- Stay current on code changes, technologies, and industry trends
- Monitor competitor activity and market conditions
- Position CFLS as a trusted advisor in fire and life safety compliance
Qualifications
- Proficient in Microsoft office suites, experience in working with different ERP, customer service systems
- 2-4 years in account management, ideally in fire protection industry
- Basic invoicing, accounting cycle
- Excellent customer service skills
- Proactively build and sustain long-term client relationship
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