Customer Success Manager (Life Sciences & Healthcare)
Clarivate Open · verified Sep 30, 2026 At a glance
Mid-level Customer Success role at Clarivate. R155-Belgrade · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Build durable relationships with key stakeholders across a portfolio of strategic global accounts
- Keep customers engaged and satisfied while protecting loyalty, trust, and long-term retention
- Turn customer feedback into success plans and improvements to product and service delivery
- Spot threats to customer outcomes and put mitigation plans in place with internal teams
- Help customers broaden their use of products and services across the assigned territory
What you bring
- At least five years in a customer-facing position, preferably in Customer Success
- Strong English skills and a bachelor’s degree or equivalent professional experience
- Experience working independently with customers across regions and time zones
- Salesforce proficiency is a useful additional qualification
Who this fits
This role suits a Customer Success professional who can independently manage global customer relationships, retention, risks, and growth. It is a permanent, full-time hybrid position based in Belgrade. You’ll work from the Belgrade office three days every other week, with a standard schedule of three days per week from nine to five CET.
From the employer
We are looking for a Customer Success Manager to join our team in Belgrade.
About You – experience, education, skills, and accomplishments
- 5 years of working experience in customer facing role (preferably Customer Success)
- Proficiency in English.
- Bachelor's degree and/ or equivalent professional experience.
It would be great if you also have...
- Proficiency in Salesforce
- Experience working independently with customers across different regions and time zones.
What would you be doing in the role?
- Relationship Building: Establishing and maintaining strong, long-term relationships with key customer stakeholders.
- Customer Retention: Proactively engaging with customers to ensure their ongoing satisfaction, loyalty, and trust.
- Customer Insights: Gathering and analyzing customer feedback to inform customer success plans, improve product and service delivery.
- Risk Management: Identifying potential risks to customer success and implementing strategies to mitigate them.
- Cross-Functional Collaboration: Working closely with internal teams to align efforts and deliver a cohesive customer experience.
- Growth Support: Assisting in the expansion of the customer’s use of products and services, thereby driving growth within the assigned territory.
About the Team
The Customer Success team is globally distributed across the US, Canada, the UK, and Europe, supporting a portfolio of strategic global accounts. Each CSM manages a global book of business and works closely with customers to ensure long-term success, retention, and growth.
Benefits
- Holidays: 25 days paid leave per annum
- Private Health Insurance
- Paid Lunch
- Yearly Bonus
- Yearly Merit Plan
- My Learning Platform
- Fit Pass
- Life Insurance
- Accident Insurance
- Company bicycles available free of charge
Hours of Work
This is a permanent, full-time position. The standard working schedule includes three days per week from 9:00 AM to 5:00 PM CET.
This is a hybrid position; you will be expected to work from our Belgrade office 3 days every other week.
Please note that only shortlisted candidates will be contacted.
At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.
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