Key Account Manager
Civica Open · verified Oct 22, 2026 At a glance
Manager-level Account Management role at Civica. London · full-time.
Civica states pay in the role description below.
growthroles summary, based on the employer's posting.
What you'll do
- Take end-to-end responsibility for account relationships, renewals and growth across your regional portfolio
- Build client plans around each organisation’s goals, then set the commercial approach for the region
- Find enterprise and multi-solution sales opportunities across existing accounts and develop them into business
- Shape regional growth in local government and regulated markets, including digital partnerships
- Track customer feedback and data, then turn what you learn into retention and expansion actions
What you bring
- You bring deep knowledge of local government and regulated markets
- You have grown strategic accounts through retention and expansion
- You can sell on customer value and manage senior executive relationships
- You have a track record of finding and converting growth opportunities
Who this fits
This role suits someone ready to lead regional account growth, rather than focus only on maintaining existing relationships. The position is based on-site in London.
From the employer
We’re Civica, and we create software that helps deliver critical services for citizens all around the world. From local government, to education, health, and care, over 5,000 public bodies across the globe use our software to provide essential services to over 100 million citizens.
Our aspiration is to be a GovTech champion everywhere we work, supporting the needs of citizens and those who serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point in our journey to realise that aspiration.
Why you will love this opportunity as a Regional Key Account Manager at Civica
As Regional Key Account Manager within Civica's Local Government business, you'll take ownership of a portfolio of accounts building the executive relationships, growth plans and commercial strategy that keep Civica front of mind as the trusted partner helping Local Government deliver better outcomes for their communities.
This isn't a maintain-and-manage role. It's a build, grow and lead role for someone who wants real accountability over a region, not just a slice of it.
What you will do to be successful in this role
- Owning key accounts - accountable end-to-end for relationship strength, growth and retention across your patch
- Building account plans that mean something - grounded in a clear understanding of each client's objectives
- Hunting new business - identifying and developing Enterprise and multi-solution (MSA) opportunities across the portfolio
- Growing digital partnerships - that support regional growth and better customer outcomes
- Defining how Civica wins - in Local Government and Regulated markets, regionally
- Bringing thought leadership - to customers, partners and colleagues — not just product pitches
- Reading the room (and the data) - tracking customer sentiment and turning insight into retention and growth activity
Requirements
- Deep expertise in Local Government and regulated markets
- Strategic account growth, retention and expansion
- Strong commercial acumen and value-based selling
- Executive stakeholder management and relationship building
- Proven ability to identify and convert growth opportunities
Why You'll Love Working with Us
As a company, we're passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organizations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities.
We know that when our people are happy, they work better and have greater job satisfaction. Here's what you can expect:
Benefits
Time Off & Work-Life Balance
✔ 25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days!
✔ Days of Difference – Up to 3 extra days off for volunteering.
Financial Well-being & Security
✔ Pension Contributions – 5% employer match to support your future.
✔ Income Protection – Up to 75% salary cover for long-term illness.
✔ Life Assurance – 4x salary tax-free lump sum.
✔ Critical Illness Cover – £25,000 lump sum (extendable to dependents).
Health & Perks
✔ Private Medical Insurance – Fast access to private healthcare.
✔ Health Cash Plan – Claim back physio, therapies & more.
✔ Dental Insurance – Cover for routine & emergency care.
✔ Affinity Groups – Join employee-led communities.
✔ Bounty Bonus – Refer a friend & get rewarded.
At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences.
We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission.
If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.
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