Facility Solutions Manager (Account Manager)
City Wide Facility Solutions Open · verified Sep 25, 2026 At a glance
Mid-level Account Management role at City Wide Facility Solutions. Sacramento · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Run several client accounts, covering daily operations, retention, satisfaction, and service scheduling
- Negotiate pricing and service terms for new agreements and additional client solutions
- Manage contractor performance, compliance, quality, and communication across assigned accounts
- Visit sites to check standards, fix problems, and address client concerns promptly
- Coordinate with Night Managers and Operations leadership while tracking activity in CRM tools
What you bring
- At least three years in facility management, operations, or building services
- A high school diploma is required, with a bachelor’s degree preferred
- Strong Microsoft Office skills plus comfort using database and CRM systems
- Reliable transportation for visits to client sites
Who this fits
This onsite Sacramento role suits a proactive, detail-focused account manager who communicates well with clients, teams, and contractors. You’ll need confidence building relationships and handling service issues with urgency, along with reliable transportation for onsite visits.
From the employer
Are you ready to take ownership of client partnerships and drive performance in facility management?
Join City Wide Facility Solutions as a Facility Solutions Manager and play a key role in making our clients’ spaces shine while building your career in a collaborative, growth-focused environment.
What You’ll Do:
- Be the go-to expert for multiple client accounts, managing day-to-day operations, retention, and satisfaction.
- Customize service strategies and scheduling that exceed client expectations.
- Negotiate service agreements and pricing for new contracts and add-on solutions.
- Oversee contractor relationships, ensuring compliance, quality, and clear communication on performance.
- Conduct site walkthroughs to verify standards, resolve issues, and champion excellence.
- Partner with Night Managers and the Director of Operations to execute and enhance service delivery.
- Track service activities, supplies, and client feedback in our advanced CRM and planning tools.
- Respond quickly to client concerns, troubleshooting and resolving issues with urgency.
- Monitor and manage staffing and resource needs to maintain outstanding service.
Why City Wide:
- Competitive salary and growth potential.
- Dynamic, supportive team culture focused on excellence and client impact.
- Make a real difference for clients, contractors, and your career.
Requirements
You’ll Succeed Here If:
- You have 3+ years’ experience in facility management, operations, or building services.
- You’re detail-oriented, proactive, and confident in building relationships.
- You communicate clearly—verbally and in writing—with clients and teams.
- Expert in Microsoft Office and comfortable with database/CRM technology.
- You hold a high school diploma (Bachelor’s degree preferred).
- You have reliable transportation for on-site visits.
Benefits
City Wide offers a competitive salary, including commission for this position.
More on City Wide...
City Wide Facility Solutions is the largest management company in the building maintenance industry and services Kansas City-based businesses. We have over 60 years of business and continue to experience healthy business growth across our communities. Our culture supports the company’s Mission: to create a Ripple Effect by positively impacting the people and communities they serve. Learn more at www.gocitywide.com
City Wide is an Equal Opportunity Employer
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