Account Manager (Facility Solutions Manager)
City Wide Facility Solutions Open · verified Sep 25, 2026 At a glance
Mid-level Account Management role at City Wide Facility Solutions. Fort Wayne · full-time.
In listing
Growth Roles summary, based on the employer's posting.
What you'll do
- Build lasting client and contractor relationships while resolving facility issues across your assigned territory
- Inspect client locations, track quality against each statement of work, and follow through on service problems
- Set pricing, staffing, and logistics when clients request additional services
- Guide Account Compliance Managers and contractors so agreed client plans are delivered correctly
- Record inspections, extra charges, routing, documents, and account issues in the CRM and with accounting
What you bring
- Bring at least three years of sales and management work in building maintenance, facility management, or comparable experience
- Hold a high school diploma; a bachelor’s degree is strongly preferred
- Use Microsoft Office and CRM databases confidently, with strong verbal and written communication
- Have reliable transportation, active insurance, careful attention to detail, and strong follow-through
Who this fits
This onsite Fort Wayne role suits a relationship-focused manager who can oversee contractors, direct Account Compliance Managers, and handle route-based facility work. English and Spanish skills may help but are optional. You should be comfortable with frequent sitting, bending, standing, and walking, plus lifting up to twenty-five pounds.
From the employer
City Wide Facility Solutions, the nation’s leading management company in the building maintenance industry, is actively seeking an Account Manager (Facility Solutions Manager) for our franchise location in Fort Wayne, IN. We are one of more than 100+ markets across the United States and Canada. Our mission at City Wide is to build environments that elevate people.
The primary responsibilities of the Account Manager are to provide solutions to a wide range of issues clients face at their facilities in their assigned territory while developing long-term relationships with clients and contractors to ensure high client satisfaction.
Essential Functions:
- All aspects of client relationships- Retention is everyone’s job!
- Contractor (IC) relations, compliance, and removal/replacement as necessary. Actively participate in monthly IC paydays.
- Negotiate agreements with clients for additional services – determine pricing, staffing, and logistics.
- Detailed quality control inspections of client sites and consistent follow-through based on statement of work.
- Supervise and direct Account Compliance Managers; ensure the client’s strategy is executed and all services are performed correctly by assigned contractors.
- Keep all clientele documents updated and current.
- Effectively communicate all client issues with contractors- Develop and implement a plan with the team to resolve any client feedback or deficiencies in service and actively monitor compliance.
- Coordinate with accounting on any discrepancies on client accounts.
- Use City Wide’s CRM to document client inspections, adding extra charges, ACM routing, etc.
Requirements
- 3-5 plus years of sales and management experience in building maintenance, facility management, or equivalent experience.
- Bilingual ( English and Spanish) - preferred not required.
- High School diploma required, bachelor’s degree highly desirable.
- Highly detail-oriented and excellent follow-through on commitments.
- Positive and outgoing personality; great at building relationships.
- Excellent verbal and strong written communication skills.
- Route-based experience is highly desirable.
- Proficient in Microsoft Office and knowledge of CRM databases.
- Must have reliable transportation and active insurance.
Physical Demands
The physical demands are representative of requirements that must be met by an employee to successfully perform the essential functions of this job. Constant sitting, bending, standing, and walking. Ability to lift to 25 pounds.
Benefits
Benefits:
-Medical, Dental, and Vision Insurance
- 401(K) retirement savings plan with company match.
-8 paid holidays and 15 days of PTO.
-Team Outings
Pay includes: $90,000 total compensation targeted in your first year!
Within the compensation, it includes the following:
-Base salary
-Car allowance
-Bonuses (quarterly)
- Uncapped commission pay
Second year target $100-$130,000
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