Supervisor - Public Safety Communications (Dallas Police) (Civil Service)
City of Dallas Open · verified Oct 2, 2026 At a glance
Mid-level Communications role at City of Dallas. POL 47 · full-time.
Pay not stated Communications salary
growthroles summary, based on the employer's posting.
What you'll do
- Guide call takers in the call center, checking customer service and information accuracy and giving performance feedback
- Review call-taking procedures and service results, then introduce changes to improve how communications work
- Coordinate department hiring, from reviewing Civil Service applicants to arranging interviews and onboarding
- Check open-records requests for completeness and accuracy, working with other agencies and departments to resolve them
- Approve exceptional leave and overtime, document payroll changes for audits, and review employee time cards
What you bring
- A high school diploma or GED, plus five years in public-safety emergency call taking or dispatch and one year leading or supervising
- A valid driver's license and a good driving record
- Ability to earn TCOLE and TCIC/NCIC certifications during the probationary period
- You must pass a background review, polygraph, and drug screen, and meet the stated conviction restrictions
Who this fits
This is a supervisory role overseeing call-center staff and related communications, hiring, records, and payroll work. You must be available for shifts that include nights, weekends, and holidays, as well as around-the-clock call-outs. The stated education and experience equivalency allows an associate degree or higher with three years of qualifying experience, including one year in a lead or supervisory capacity.
From the employer
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Job Summary
Responsible for the overall supervision, planning, direction and execution of work for non-exempt and/or exempt employees in a medium or large sized operational unit. The functional activities are complex and have a moderate impact on overall operations. This level supervises employees in complex clerical/administrative/trade, or complex technical functions that provide services to persons inside or outside the organization. Work performed is non-routine and complex semi-skilled, skilled, or technical in nature.
Job Description
Overview
The Supervisor-Public Safety Communications oversees, supervises, and participates in a wide range of communication efforts for the Police Department.
Essential Functions
1 Oversees the call takers answering phones in the Call center; monitors the use of appropriate customer service and the correct delivery of information; provides analysis and performance feedback to ensure the efficiency of the services.
2 Evaluates call taking and communications methods and operations; monitors the efficiency of services and implements updates to ensure effectiveness.
3 Supervises and monitors hiring and recruiting for the department; maintains a working relationship with the Police Personnel and Civil Service personnel to ensure that staffing and hiring needs are met.
4 Responds to requests to fill vacancies through police announcements and other communications; reviews all applicants that pass Civil Service to determines if qualifications meet or exceed expectations.
5 Coordinates and facilitates interview panels, submission of all paperwork, and preparation of letters of employment and onboarding activities.
6 Oversees the division open records section; reviews and evaluates incoming and outgoing open records requests; ensures requests are completed within a timely manner, and checks for record accuracy; coordinates with other agencies, offices, and departments to handle open records requests.
7 Performs a variety of payroll related work for personnel within the department; reviews and approves exceptional leave and overtime, documents changes for audits, and performs consistent reviews on employee cards.
8 Creates and develops consistent and professional communications standards throughout the department and its activities to promote success and meet goals.
9 Performs any and all other work as needed or assigned.
Knowledge and Skills
1 Thorough knowledge of police department.
2 Knowledge of human relations and supervision necessary to function as a supervisor.
3 Knowledge of communications practices and standards.
4 Knowledge of police information software and internal systems.
5 Ability to oversee call center and evaluate performance of call takers.
6 Ability to establish a good rapport and working relationship with customers and the general public.
7 Communicating effectively verbally and in writing.
8 Establishing and maintaining effective working relationships.
Minimum Qualifications
EDUCATION:
- High school diploma or GED
EXPERIENCE:
- Five (5) years of experience in a public safety emergency call taking and/or dispatching position within a municipal, county, state or federal regulatory agency.
AND
- One (1) year of experience with leadwork/supervisory responsibilities.
EQUIVALENCIES:
- Associate degree (or higher) in any field plus three (3) years of specified experience including one (1) year of leadwork/supervisory responsibilities will meet the education and experience requirements.
LICENSE and CERTIFICATIONS:
- Valid driver's license with a good driving record.
- Must be able to obtain Texas Commission on Law Enforcement (TCOLE) and Texas Crime Information Center/National Crime Information Center (TCIC/NCIC) certifications within probationary period.
OTHER REQUIREMENTS:
- Must pass an intensive background check including polygraph and drug screen.
- No felony or class A misdemeanor convictions.
- No Class B misdemeanor convictions within the last ten (10) years.
- Must be available for various shifts including nights, weekends and holidays.
- Must be available for twenty-four/seven (24/7) call out.
PREFERENCES:
- Effective oral and written communications skills.
- MS Office skills.
- Current TCOLE and/or TCIC/NCIC certifications a plus.
Salary Range
The salary listed on this job posting is the starting salary range; amount offered will depend upon qualifications.
City of Dallas is an Equal Opportunity Employer.
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