Neighborhood Relationship Manager
At a glance
Manager-level Account Management role at City Of Atlanta Careers. Atlanta · full-time · $67,000–$80,595 base.
growthroles summary, based on the employer's posting.
What you'll do
- Attend neighborhood association and NPU meetings, then bring residents’ concerns to the Ombudsman or relevant departments
- Receive escalated concerns, offer referrals and recommendations, and help the Ombudsman find routes to conciliation
- Provide a confidential contact for inquiries and concerns, and manage correspondence with neighborhood groups
- Build and maintain the dashboard used to track the work
What you bring
- A bachelor’s degree in liberal arts, urban planning, public administration or a related area; relevant professional experience may substitute
- Three to five years serving communities or handling constituent concerns
- Knowledge of Atlanta neighborhoods, community engagement practices and organizational ombuds protocols
Who this fits
This role suits someone who can work collaboratively on complex projects and guide concerns toward constructive solutions. You’ll serve as a liaison and confidential point of contact, rather than managing a stated team. The position is based in Atlanta.
From the employer
Ombudsman Specialist/Neighborhoods Relationship Manager
Description - External
Salary: $67,000.00 - $80,595.00
Posting expires:10/20/2026
The Ombudsman Specialist/Neighborhoods Relationship Manager provides specialized support to the Ombudsman of Neighborhoods and serves as a liaison.
Key Roles
Attend NPU and Neighborhood Association meetings.
Receives referrals for escalations and issues requiring Ombuds services.
Shuttles concerns to Ombudsman of Neighborhoods, Departments, etc.
Partners with Ombudsman of Neighborhoods to shuttle diplomacy, develop solutions and paths to conciliation.
Provide resource referrals and recommendations.
Serves as a confidential point of contact for the intake of concerns and inquiries.
Spearheads dashboard and manages outgoing correspondence to NPU’s and Neighborhood Associations.
Operates within the protocol, role, and function of an organizational Ombuds according to the practices of The International Ombudsman Association and US Ombudsman Association.
Knowledge, Skills & Abilities
This is a partial listing of necessary knowledge, skills, and abilities required to perform the job successfully. It is not an exhaustive list.
Knowledge of neighborhoods and communities in Atlanta.
Knowledge of best practices for neutrals and organizational ombudsman protocols.
Knowledge of the best national practices for community engagement.
Ability to manage complex projects and work with a team to achieve results.
Strong verbal, written and presentation skills. Ability to work collaboratively to arrive at constructive solutions.
Knowledge of marketing and communication software (i.e., Adobe Creative Suite).
Qualifications - External
Bachelor’s degree in liberal arts, urban planning, public administration, or related field (Equivalent professional experience may be considered for substitution for the required degree on an individual basis).
3-5 years of community engagement or constituent service experience.
Preferred Education & Experience
Master’s degree in liberal arts, counseling, urban planning, public administration, or related field. Direct experience in community development and outreach.
5-7 years of progressive project management experience.
Not this one either?
Claude or ChatGPT reads the other 93,174 for you.
Get better matches →
