APD E911 Communications Dispatcher II

Position open until 11/16/2026

Salary: $23.51 per hour

General Description and Classification Standards

Performs radio communication dispatch and telecommunication duties for the Atlanta Police and Aviation Department Duties include, but are not limited to: communicating effectively with the city and county, units, and personnel and maintaining their status to ensure safety; answering multiple telephone lines and dispatching as required; handling emergency and fast-paced situations; providing information and assistance; and maintaining a variety of records, files, and logs.

Supervision Received

Works under direct supervision and follows standard procedures and written instructions to accomplish assigned tasks.

Essential Duties and Responsibilities These are typical responsibilities for this position and should not be construed as exclusive or all inclusive. Performs multiple tasks simultaneously; takes appropriate action when presented with a stressful life/death situation; remains calm under all circumstances.

• Answers multiple telephone lines; handles all 911 calls within the Department of Aviation jurisdiction or transfers the call to appropriate agency; handles other calls appropriately and updates call lists.
• Maintains field unit status at all times to ensure safety of personnel performing activities including working accidents, hazardous incidents, traffic control, pursuits, calls in progress, working incidents, etc.
• Communicates effectively and coherently over radio channels initiating and responding to calls; issues case numbers; notifies others when services are requested/required.
• Dispatches emergency calls and provides communications support to all Atlanta Fire Rescue units engaged in emergency and non-emergency activities.
• Provides the general public with directions and referrals, answers to citizen complaints and concerns and any other information requested regarding the community or situation.
• Contacts various utility companies to resolve problems such as gas detection, power failures, etc.
• Exercises judgment and initiative in dispatching emergency calls and other requests.
• Operates related technology and responds to radio, telephone, email, alarm, CCTV, and other data transmitted into the AOC facility.
• Provides quality customer service on all interactions with the public and AOC supported operations.
• Monitors video surveillance systems and relays observations to responders upon request.
• Monitors access control systems and duress alarms, and coordinates security and law enforcement responses.
• Operates the Computer Aided Dispatch (CAD) system to track, record, and prioritize incidents and incident responses.
• Acts decisively when incident conditions change and/or airport staff or facilities are endangered.
• Coordinates communications with airport responders to airport incidents.
• Staffs and supports the activation of EOC as directed.
• Conducts detailed and comprehensive briefings to relief Telecommunicators before leaving workstation(s).
• Uses independent judgment and discretion in the handling of emergency situations, determining and deciding upon procedures to be implemented, maintaining standards, and resolving problems.
• May oversee temporary or contract workers as needed.
• May perform other duties as assigned.

The above statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential duties and responsibilities of the job and should not be considered as a detailed description of all the work requirements of the position. COA may change the specific job duties with or without prior notice based on the needs of the organization

Knowledge Skills and Abilities This is a partial listing of necessary knowledge, skills, and abilities required to perform the job successfully, it is not an exhaustive list.

• Knowledge of dispatching and communication systems and local law enforcement practices, policies, and procedures.
• Knowledge of techniques and procedures used in operating emergency communications equipment.
• Knowledge of customer service standards and best practices.
• Knowledge of terminology, principles, and methods utilized within the department.
• Skill in listening and communicating exceptionally to effectively convey information verbally and in writing.
• Skill in operating computers with demonstrated proficiency in a variety of applications and software.
• Skill in empathetic listening techniques.
• Ability to speak with a clear well-modulated voice.
• Ability to remain calm under pressure and stressful working conditions during heavy workload and emergency related calls.
• Ability to speak English rapidly, clearly, and concisely.
• Ability to dispatch and handle emergency calls on a continuous basis under time constraints.
• Ability to simultaneously communicate, interpret communication, and accurately enter data into a computer system

Minimum Qualifications

Education and Experience

1. High school diploma or GED required
2. One (1) to three (3) years of experience in customer service or communications dispatching work required.
3. Must be willing to perform shift work.
4. Must successfully pass a communications dispatcher performance test which includes the ability to receive, retain, and process emergency information.
5. Must pass a background investigation.
6. Must meet the requirements of the Police Officer Standards and Training for a Communications Officer within six months of appointment.
7. Must maintain certification of same will in the classification.
8. Must successfully complete dispatching course and on-the-job training.

Licensures and Certifications

Georgia Crime Information Center (GCIC) certified and certification by the Georgia Peace Officer Standards and Training Council as a Communications Officer (P.O.S.T) preferred

Applicants must pass a communications dispatcher performance test measuring the ability to receive, retain, and process emergency information. If selected to test you will be notified via e-mail and be required to come to City Hall in Atlanta to test.

Applicants must obtain a Georgia Crime Information Center (GCIC) certification and certification by the Georgia Peace Officer Standards and Training Council as a Communications Officer within six months after appointment.

Preferred Requirements

One (1) year of call center experience in a fast-paced work environment.

Bilingual Capabilities (English/Spanish) preferred.

Work Environment

Required physical, lifting, and sensory capabilities are requirements to perform the job successfully. Typical environmental conditions associated with job.

Applicants must be flexible to work various shifts, nights, weekends and holidays. Note: There is shift differential pay for evenings and overnight shifts.

Lifting Requirements: Sedentary work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.

It is the policy of the City of Atlanta (“COA”) that qualified individuals with disabilities are not discriminated against because of their disabilities regarding job application procedures, hiring, and other terms and conditions of employment. It is further the policy of the COA to provide reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process. The COA is prepared to modify or adjust the job application process or the job or work environment to make reasonable accommodations to the known physical or mental limitations of the applicant or employee to enable the applicant or employee to be considered for the position he or she desires, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship. If reasonable accommodation is needed, please contact the Human Resources Director for your department.

The City of Atlanta is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, color, religion, age, disability, sex, sexual orientation, ender identity, marital status, veteran’s status or national origin, or any other basis prohibited by federal, state, or local law. We value and encourage diversity in our workforce.