Solutions Engineer - Splunk Shared Services (Melbourne)
Cisco Open At a glance
Mid-level Solutions & Sales Engineering role at Cisco. Melbourne · full-time · no salary stated · we estimate A$106,000–A$178,536 across Australia.
Cisco has not published a salary for this role. The figure below is our estimate, not theirs.
growthroles summary, based on the employer's posting.
What you'll do
- Support sales and solutions engineering teams on customer work across Australia and New Zealand
- Explore customer goals and technical issues, then tailor demonstrations to their needs and use cases
- Help run workshops, proof-of-concept work and technical checks; create dashboards, searches and use cases
- Explain Splunk's relevance to security, observability and IT operations, and suggest practical next steps
- Coordinate with account teams, partners and internal groups while keeping stakeholders informed across competing work
What you bring
- You have worked in a customer-facing technical role, such as presales, consulting, support or engineering
- You can uncover customer needs, resolve technical problems and communicate clearly to business and technical audiences
- You bring problem-solving and troubleshooting skills, with experience in security, observability, cloud or another listed area
Who this fits
This role suits someone building a customer-facing technical career who can support engagements across Australia and New Zealand. It is based in Melbourne and listed as hybrid.
From the employer
Meet the Team
At Splunk, now part of Cisco, we help organisations turn data into action. Our security, observability and digital resilience solutions help customers gain visibility across their environments, respond faster to issues and make more informed decisions.
As a Solutions Engineer, you'll join the APJC Geo Solutions Engineering team, supporting customer engagements across Australia and New Zealand. You'll work closely with Account Executives, Solutions Engineers, Specialists, Partners and Customers to deliver technical engagements that help solve business and technology challenges.
This is an excellent opportunity for someone looking to grow their customer-facing technical career and develop expertise across the Splunk portfolio.
Your Impact
In this role, you'll work alongside experienced sales and technical teams to support customer engagements across Security, Observability and IT Operations. You'll have the opportunity to build your technical expertise, develop customer-facing skills and contribute to helping customers solve real business and technology challenges. You will:
- Partner with Sales and Solutions Engineering teams to support customer engagements across ANZ.
- Participate in customer discovery conversations to understand business goals, technical challenges and desired outcomes.
- Deliver engaging demonstrations aligned to customer requirements and use cases.
- Support workshops, proof-of-concept activities and technical validation engagements.
- Build dashboards, searches and use cases that showcase practical customer outcomes.
- Help customers understand the value of Splunk across Security, Observability and IT Operations.
- Collaborate with account teams, partners and internal stakeholders to drive successful outcomes.
- Identify customer challenges and recommend practical next steps.
- Balance multiple priorities while maintaining clear communication and strong stakeholder engagement.
Minimum Qualifications
We're interested in people from a variety of technical backgrounds. If you're excited about this opportunity, we encourage you to apply, even if your experience doesn't align perfectly with every qualification listed below.
- Experience in a customer-facing technical role such as Solutions Engineering, Presales, Technical Consulting, Professional Services, Customer Success, Technical Support or Engineering.
- Experience working with customers to understand requirements, solve technical challenges and deliver positive outcomes.
- Strong communication and presentation skills.
- The ability to explain technical concepts to both technical and business audiences.
- Strong problem-solving, analytical and troubleshooting skills.
- The ability to manage competing priorities in a collaborative and fast-paced environment.
- Experience in one or more of the following areas:
- Security or Security Operations
- Observability, Monitoring or IT Operations
- Cloud, Infrastructure or Platform Technologies
- Data Analytics, Logging or Operational Intelligence
- Enterprise Software Solutions
Preferred Qualifications
- Splunk or similar Security, Analytics, Monitoring or Observability platforms.
- Delivering demonstrations, workshops or proof-of-concept engagements.
- Search and query languages such as SPL, SQL or similar technologies.
- Cloud technologies and/or DevOps.
- Automation, scripting or API integrations.
- Industry certifications in Security, Cloud, Observability or related technologies.
Why Cisco?
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
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