Sales Development Representative
Cisco Open · verified Oct 2, 2026 At a glance
Entry-level Sales Development role at Cisco. San Jose · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Run inbound and outbound outreach across your territory by phone, email and social media to find qualified prospects
- Assess prospect industries, company size, products and needs, then use established scripts for initial contact
- Track targeted outreach and customer-segment pipelines in the CRM, keeping prospect details accurate
- Assess customer needs, pass qualified leads to account teams and follow up to build trust
- Use CRM data and peer input to prioritize leads and improve lead-generation approaches within escalation guidelines
What you bring
- A bachelor’s degree plus two years of related experience, or a master’s degree with no experience required
- Four or more years of related experience in a support role
- Proficiency in English and experience in technology or telecommunications
Who this fits
This junior sales development role suits someone who can build and qualify a prospect pipeline and coordinate lead handoffs with account teams. The role is based in San Jose, Costa Rica, with a hybrid work arrangement.
From the employer
Meet the Team
Join a dynamic and collaborative sales team dedicated to driving new business opportunities and fostering strong, lasting customer relationships. You will collaborate with passionate professionals who are technology experts and committed to delivering exceptional customer success.
Your Impact
You will play a vital role in expanding Cisco’s customer base by developing a strong pipeline of qualified leads within your assigned territory. Your engagement with potential customers and partners through multiple virtual channels will help identify and qualify opportunities, directly supporting the account team’s success and contributing to Cisco’s overall growth.
You will plan and execute inbound and outbound prospecting campaigns across your territory using various channels such as phone, email, and social media to build a strong pipeline of qualified leads. By analyzing prospect industries, company size, products, and needs, you will effectively qualify leads and conduct initial outreach using established scripts to introduce Cisco’s products and services. You will implement targeted outreach strategies, maintain a pipeline within specific customer segments, and accurately document information in the CRM system to provide actionable insights. Additionally, you will perform needs assessments to align Cisco solutions with customer objectives, ensure smooth handoff of qualified leads to account teams, and follow up to build trust. Leveraging CRM data and collaborating with peers, you will optimize lead prioritization and refine lead generation strategies while adhering to escalation frameworks to maximize efficiency.
Minimum Qualifications
- Bachelor’s degree plus 2 years of related experience, or Master’s degree with no required experience
- 4+ years of related experience in a support role
- Proficiency in English
- Experience in the technology or telecommunications industry
Preferred Qualifications
- Experience with CRM systems such as Salesforce or similar platforms
- Strong communication and interpersonal skills
- Self-motivated with a results-driven mindset
- Ability to work collaboratively in a team environment
Why Cisco?
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
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