Leader, Customer Experience Customer Success Specialist

Cisco Open · verified Sep 27, 2026

Hybrid Minato Full-time Mid-level Customer Success

At a glance

Mid-level Customer Success role at Cisco. Minato · full-time.

Pay not stated

RoleCustomer Success

SeniorityMid-level

LocationMinato

WorkplaceHybrid

EmploymentFull-time

PostedSep 15, 2026 · 12d ago

Role brief

growthroles summary, based on the employer's posting.

What you'll do

Guide CSS team members delivering ATX, ACC, and Precision engagements
Coach the team while strengthening development, collaboration, and performance
Share practical knowledge and proven methods across Cisco and the CSS community
Coordinate with customer success, sales, and partner teams around CX and business objectives
Help CSSs clear technical adoption barriers and connect with theatre escalation contacts

What you bring

Experience leading, mentoring, and coaching Customer Success Specialists
A working grasp of the Customer Success motion and portfolio
Broad Cisco portfolio knowledge or expertise in Enterprise Networking, Collaboration, Data Center, or Security
Understanding of technical escalation processes and relevant theatre team contacts

Who this fits

This role suits a mid-level customer success leader who develops CSSs and works across customer success, sales, and partner teams. It is a hybrid position based in Minato, Japan.

From the employer

Lead a team of CSS as they deliver ATX/ACC/Precision Engagements. Actively mentors and coaches team members . Shares knowledge and best practices throughout Cisco and the CSS Community. Invests in team development, team dynamics, and improving team performance. Understands the Customer Success motion and portfolio. Partners with other CS roles (Customer Success Executives, Success Programs Managers), Sales account teams and partners goals in support of CX and Cisco’s overall financial and strategic objectives. Builds knowledge of technical escalation process and establishes key contacts in the theatre teams. Has a general knowledge of the overall Cisco portfolio or one or architecture (Enterprise Networking, Collaboration, Data Center or Security). Supports CSSs to removes technical barriers to adoption for customers in the assigned theatre.

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.