Customer Experience Manager- Enterprise
Cisco Open · verified Sep 27, 2026 At a glance
Mid-level Customer Success role at Cisco. Minato · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Build and run adoption plans across several enterprise accounts, tying Cisco solutions to customer goals
- Apply Cisco portfolio expertise to shape delivery approaches and account growth strategies
- Manage account financial performance, covering services revenue, margin, and investment choices
- Coordinate sales, delivery, customer success, partners, and renewals around customer-value solutions
- Use AI tools to spot risks and improve onboarding, adoption, renewals, and operating workflows
What you bring
- A bachelor's degree plus at least twelve years supporting enterprise customers in large technology environments
- A track record creating frameworks that connect business priorities with sales, product, engineering, or customer success teams
- Experience engaging senior executives and cross-functional partners in highly matrixed organizations
- Working knowledge of IT infrastructure and services, with fluency in Japanese and English
Who this fits
This role suits an experienced enterprise customer leader who can connect technology programs to measurable business results. You'll need to influence senior stakeholders across sales, delivery, partners, renewals, and other teams. The position is based in Minato, Japan, with a hybrid arrangement.
From the employer
Meet the Team
Our team is dedicated to driving customer success by ensuring the adoption and value realization of Cisco software and services. We play a critical role in aligning technology solutions with customer business objectives, contributing directly to customer retention and growth. The team is composed of experienced professionals with strong technical and strategic expertise, fostering a collaborative and innovative environment. What excites us most is our ability to influence product development and deliver measurable business outcomes through proactive customer engagement and AI-driven insights.
Your Impact
Lead the creation and execution of end-to-end adoption plans across multiple accounts, aligning Cisco solutions with customer goals to drive measurable outcomes. Apply deep technical knowledge of Cisco's portfolio to innovate delivery and growth strategies. Own financial accountability for assigned accounts, including services revenue and margin, and make strategic investment decisions. Collaborate across sales, delivery, customer success, partners, and renewals to design and implement solutions that maximize customer value. Use AI-driven tools to anticipate risks, recommend interventions, and streamline workflows, ensuring successful onboarding, adoption, and renewals.
Minimum Qualifications
Bachelor's degree and 12+ years of related experience supporting enterprise customers in large enterprise technology environments.
Experience building programs or frameworks that connect business unit priorities with customer-facing teams such as sales, product, engineering, or customer success.
Experience working with senior executives and cross-functional stakeholders in a highly matrixed organization.
Good understanding of IT infrastructure and services.
Fluent in both Japanese and English.
Preferred Qualifications
Strong leadership and collaboration skills to influence across multiple teams and stakeholders.
Experience leveraging AI and automation tools to enhance customer adoption and operational efficiency.
Ability to act as a technology evangelist and provide expert guidance on Cisco technologies and industry trends.
Excellent communication skills for executive engagement and customer advocacy.
Strategic mindset with a focus on driving measurable business outcomes and customer value.
Why Cisco?
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
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