Client Manager, Strategic Accounts
Hybrid Singapore Full-time Manager Account Management
At a glance
Mid-level Account Management role at Cigna Group. Singapore · full-time.
Pay not stated
RoleAccount Management
SeniorityManager
LocationSingapore
WorkplaceHybrid
EmploymentFull-time
PostedSep 7, 2026 · 3w ago
Role brief
growthroles summary, based on the employer's posting.
What you'll do
- Manage key accounts, intermediary relationships, engagement, service quality, and profitable retention
- Negotiate renewals across experience-rated and portfolio-rated business while protecting profitability
- Resolve intermediary and client queries by coordinating with internal stakeholders on service issues
- Lead employee communication meetings in English and produce tailored claims analysis for large clients
- Plan broker process training, improve workflows with stakeholder teams, and handle ad-hoc assignments
What you bring
- Experience managing experience-rated and portfolio-rated books of business through renewal and retention
- Ability to build relationships with intermediaries and large clients while handling service questions
- Capability to create customized claims reports and lead employee meetings in English
- Experience coordinating process training and implementing improvements with internal stakeholders
Who this fits
This role suits an account manager who can balance client service, broker relationships, renewal negotiation, and profitable retention. It is a hybrid position based in Singapore and includes English-language meetings with employees.
From the employer
Executing a Client Management role in all aspects of key account management,
engagement, and profitable retention, as well as to uphold optimum service by
maximizing effectiveness of internal processes and communication.
Key contact to intermediaries and large clients for defined experience rated book of business.
Engage and build strong relationships with intermediaries and/or clients.
Pro-actively manage and successfully negotiate profitable renewal retention of defined
experience-rated and portfolio-rated book of business.
Provide consistent and quality support intermediaries and/or clients by answering queries, and collaborating with internal stakeholders to resolve services issues promptly.
Lead employee communication meetings (English) as required by intermediaries and clients.
Prepare customized claims analytical reports for large experience-rated clients.
Organize and plan process trainings for key brokers as needed
Identify areas of process improvement and collaborate with respective stakeholder functions in executing changes.
Manage ad-hoc assignments as required.
About The Cigna Group
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.Not this one either?
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