Players Club Representative Marketing
At a glance
Mid-level General Marketing role at Choctaw Nation of Oklahoma. Hochatown · part-time.
Pay not stated General Marketing salary
growthroles summary, based on the employer's posting.
What you'll do
- Explain Rewards Club benefits and current offers to guests, answering questions about the program and marketing activities
- Enter Rewards Club card information in Player Tracker and keep records that verify department work
- Help the Marketing department run projects, promotions and events
- Resolve guest, coworker and management concerns promptly, and issue comps within established guidelines
What you bring
- You have worked in a role with frequent customer interaction
- You can use general computer applications and enter information accurately
- You understand customer service practices, casino amenities and promotions, and English grammar and spelling
Who this fits
This part-time, on-call role suits you if you enjoy frequent guest contact and can adapt to shifts that vary with business and event needs. The position is based on-site in Hochatown.
From the employer
Pay Rate: $16.00 Hourly Rate | On-Call, Per Required Need | Shift Details: Days and Shifts will vary based on business and event needs
Weekly Earned Wage Access is an option for this position
Job Purpose or Objective(s): As a Players Club Representative, you will promote the success of the Choctaw Rewards Club, by informing players of benefits, offers, and special events, and assisting players with all requests. Associate must be customer-focused as they often have the first contact with new customers and frequently deal with regular casino customers. You will report to the Players Club Shift Supervisor or Department Manager.
Primary Tasks:
1. You will explain Choctaw Rewards Club program, promotions and other marketing information in detail to guests.
2. Perform data entry tasks associated with Rewards Club card and use the Player Tracker System.
3. Assist the Marketing department with multiple projects, promotions and events.
4. Answer any questions and immediately resolve any guest, associate or management concerns.
5. You will issue comps based on established guidelines.
6. Stay informed about all marketing activities, promotions, and events.
7. Maintain records to document/verify department activities.
8. Maintain positive working relationship with all locations, departments, staff and vendors.
9. Comply with all company regulations and policies.
10. Perform other tasks as assigned.
Job Requirements:
- General computer application proficiency.
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- General knowledge of casino facilities and amenities and an in-depth knowledge of casino promotions.
- Prior experience in high customer contact positions.
1. You will explain Choctaw Rewards Club program, promotions and other marketing information in detail to guests.
2. Perform data entry tasks associated with Rewards Club card and use the Player Tracker System.
3. Assist the Marketing department with multiple projects, promotions and events.
4. Answer any questions and immediately resolve any guest, associate or management concerns.
5. You will issue comps based on established guidelines.
6. Stay informed about all marketing activities, promotions, and events.
7. Maintain records to document/verify department activities.
8. Maintain positive working relationship with all locations, departments, staff and vendors.
9. Comply with all company regulations and policies.
10. Perform other tasks as assigned.
- General computer application proficiency.
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- General knowledge of casino facilities and amenities and an in-depth knowledge of casino promotions.
- Prior experience in high customer contact positions.
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