Key Account Manager
At a glance
Mid-level Account Management role at CHEP Brambles. Bangkok · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Manage a customer portfolio, serving as the contact for questions, problems, and satisfaction
- Find expansion and pricing opportunities that grow revenue across existing accounts and new leads
- Build customer plans with Sales, Operations, and Category Management teams
- Run business reviews, tenders, and contract negotiations around customer and business priorities
- Track account metrics and feedback, lead audits, recover equipment fees, and improve supply chain efficiency
What you bring
- Hands-on account management experience covering customer relationships, commercial growth, and issue resolution
- Strong negotiation and contract-handling ability for tenders and customer agreements
- You can use performance measures and customer feedback to improve experience and loyalty
- You work effectively with Sales, Operations, and Category Management on shared customer plans
Who this fits
You’ll suit a customer-facing manager role that combines relationship ownership, commercial expansion, negotiation, and operational improvement. The role is based in Bangkok and uses a hybrid work model. You’ll work across teams and with customers on transport efficiency, audits, supply chain improvements, and sustainability initiatives.
From the employer
CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.
What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.
Job Description
Key Responsibilities May Include:
- Build and sustain strong customer relationships across a portfolio, acting as the main point of contact for inquiries, issue resolution, and satisfaction.
- Identify growth opportunities and pursue new business leads, increasing revenue through strategic initiatives such as expansion and pricing optimizations.
- Collaborate with cross-functional teams (e.g., Sales, Operations, Category Management) to design and execute strategic plans that support customer growth, cost efficiency, and business ease.
- Conduct regular business reviews, manage tenders, and negotiate contracts, ensuring alignment with business goals and customer needs.
- Monitor account performance through key metrics and customer feedback (e.g., NPS), implementing strategies to enhance customer experience and loyalty.
- Oversee the annual audit process, ensuring compliance with CHEP’s policies and recovering any outstanding equipment fees.
- Lead initiatives aimed at reducing transport costs and improving supply chain efficiency, driving value for customers and optimizing operational processes.
- Support the integration of sustainability initiatives with customers, contributing to CHEP’s broader corporate social responsibility objectives.
Remote Type
Hybrid RemoteSkills to succeed in the role
Account Management, Adaptability, Building Rapport, Commercial Sustainability, Customer Experience (CX), Customer Partnerships, Data Storytelling, Digital Customer Solutions (Dcs), Empathy, Experimenting, Negotiation, Our Business, Relationship Management, Sales Communications, Taking Ownership, Teamwork, Understand Customers, Value PropositionsWe are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at recruitment@brambles.com.
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