Key Account Manager - ISA

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Overview / Purpose of the position

The Account Manager will play a key role in the growth and expansion of BSI’s Assurance Service's offerings, primarily in the TH market. This will be accomplished by two means, continued organic sales growth and leveraging existing client relationships within other parts of the BSI business.

The Account Manager will be responsible for developing and managing direct client relationships and expanding existing channel relationships with the TH Commercial Sales teams, including ISA.

Responsibilities & Accountabilities

• Client retention and key account management – the main focus of the role is “farming”, where you will be required to retain and grow current or existing accounts in line with the growth plans for the business.
• Development and execution of key account strategy/business plan
• Create an account relationship map to identify & drive engagement with key stakeholders across the client’s organization.
• Work with marketing & consulting teams to develop account strategy, leverage internal network, and drive strategic alignment with clients.
• Client acquisition and reactivation – a part of the role will be to secure new projects or lines of work with a focus on finding new ways to help our clients with our diverse capabilities.
• Client-centricity – one of our core excellence behaviours, has a client-first lens and everything should be done with a client focus at the heart of all our business dealings and interactions
• Collaborate with the TH Commercial Team’s Business Development Directors in line with unlocking new opportunities with existing accounts and establishing new relationships with these clients.
• Collaborate with the BDMs and practice leaders to establish cross-sell and up-sell methodologies in growing existing clients and accounts.
• Pipeline and sales funnel management – Nurture opportunities in the TH pipeline to closed/won and look to grow these accounts across the suite of products and services.
• Ensure alignment and adherence with the sales process from lead to presales to closed/won.
• Work closely with presales, bids, and tenders team, managing the proposal development process and ensuring alignment with the global operations excellence.

Person Specification

• Experience in creating and delivering innovative solutions leveraging the expertise and product portfolio available to you.
• Experience providing a positive can-do attitude and an eagerness to spend time with clients, immersing yourself in their business.
• 5 years’ experience in client-facing sales, technical, or solutions development with a focus on problem-solving.
• An ability to communicate at a high level and become a brand ambassador who excels in working in a dynamic, fast-paced, changing commercial environment.
• Have demonstrated strong client and relationship management skills.
• Experience in developing client solutions within a team environment.
• Confident approach to working both remotely and face-to-face with clients and internal stakeholders.

About Us

BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives.

Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments.
Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs.
Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society’s critical issues – from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world.

BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.