IT BUSINESS ANALYST (ECOMMERCE)

CHARLES & KEITH Group Open · verified Sep 10, 2026

Singapore Full-time Mid-level Ecommerce Marketing

Mid-level Ecommerce Marketing role at CHARLES & KEITH Group. Singapore · full-time.

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

You’ll collect and evaluate user needs so ecommerce changes support business goals
You’ll coordinate solution analysis, testing, schedules, development tracking, and progress updates
You’ll keep existing ecommerce applications stable, resolve user issues, and maintain connected marketing and data systems
You’ll improve ecommerce page experiences, maintain content, support integrations, and produce reusable frontend code
You’ll work with designers, project managers, and backend developers on website delivery and technical fixes

What you bring

You have a diploma or degree in computer science, IT, or a comparable field, plus at least two years of relevant experience
You bring experience with CMS platforms such as ContentStack, Salesforce CMS, or Salesforce Commerce Cloud
You can use HTML5, CSS3, JavaScript, jQuery, JSON, AJAX, XML, and cross-browser development techniques
You understand APIs, Agile and Scrum practices, web standards, image optimization, and SEO
You can analyze requirements clearly and work both independently and with a team

Who this fits

You’ll suit this role if you are detail-focused, proactive, analytical, and interested in fashion and ecommerce technology. The listing places the position in Singapore, with no more specific location or work-arrangement details provided.

From the employer

We're on the lookout for individuals who are passionate about fashion, think outside the box, and have an eye for innovation.

Unleash your potential with us, and join us as we create joy and excitement in our global community to empower people to express themselves freely through fashion.

Job Overview:

We are looking for a motivated and detail-oriented IT Business Analyst to join our dynamic team. The ideal candidate will play a pivotal role in supporting ECommerce projects by gathering and analyzing requirements, collaborating with technical teams, and ensuring the successful implementation of ECommerce solutions. You will also provide application support, ensure system stability, and contribute to UI/UX enhancements for our ECommerce platforms. This position requires strong analytical skills, excellent communication abilities, and a proactive approach to managing tasks and responsibilities.

Job Responsibilities:

1. ECommerce Projects and Change Requests

Actively participate in ECommerce related change requests and projects
Assist in gathering and analyzing end-user requirements to ensure alignment with business needs
Work with project stakeholders to perform system analysis, design, troubleshooting, and testing
Manage and track the overall development work and schedule
Monitor change request/project status and prepare project status report for the IT project team lead

2. Application Support and Maintenance

Provide application support in post-implementation and maintenance support for existing systems
Provide application support after implementation to ensure system stability and resolve user issues
Assist in the maintenance and support of existing ECommerce systems and their integration with customer engagement and marketing messaging systems, and data platforms

3. UI/UX

Responsible for the design of the appearance and performance of pages on Ecommerce websites, including UX and UI, functionalities, maintenance, housekeeping, and developments
Work directly with designers and project managers for the implementation of designs
Work with backend developers for integration between frontend and backend systems
Write reusable and efficient code
Assist/support in the development and maintenance of marketing content
Ensure websites are cross-browser compatible
Provide input on design and technical issues
Assist with various duties related to the project and tasks assigned by supervisor

Requirements:

Diploma or Degree in Computer Science, IT, or equivalent
Minimum 2 years of relevant working experience
Knowledge of ECommerce application development is preferred
Strong analytical skills with the ability to gather, analyze, and interpret requirements
Ability to work independently and collaboratively in a team environment
Experience in CMS systems like ContentStack, Salesforce CMS, Salesforce Commerce Cloud, etc
Experience in HTML5, CSS3, JavaScript, jQuery, JSON, AJAX, XML, and cross-browser techniques
Experience in Adobe Photoshop, Dreamweaver, or other prototyping tools
Familiar with working with APIs in application development
Familiar with Agile and Scrum methodologies
Deep understanding and experience with web and internet standards
Working knowledge of image optimization and SEO is advantageous

Notify us about your interest in potential future opportunities by clicking Get Started below. Alternatively, you can create an account by clicking Sign In at the top of the page, allowing you to set up email alerts for new job postings that align with your preferences.