Key Account Coordinator - Weekend Coverage
At a glance
Mid-level Account Management role at Charger Logistics Inc. Remote, Colombia · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Watch weekend shipments, keeping live status visibility and service performance information current
- Keep customers, drivers, and internal teams informed about delivery timing and operational problems
- Update portals and shipment records, then arrange pickup and delivery appointments around customer needs
- Investigate delays, recover loads, escalate disruptions, and resolve other transportation exceptions
- Send overnight updates to daytime operations while handling inquiries, complaints, and follow-up
What you bring
- At least two years in transportation or logistics sales and account management
- Recent college or university study, plus solid knowledge of the trucking industry
- Clear verbal, written, and presentation communication with strong customer relationship skills
- Confidence working independently with minimal supervision and contributing within a team
Who this fits
This role suits a mid-level account management professional who understands trucking operations and can manage weekend customer issues independently. The schedule runs Friday through Monday from eight in the morning to four in the afternoon CST. It is a remote, full-time position based in Bogotá, Colombia.
From the employer
Charger logistics Inc. is a world- class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger logistics has transformed into a world-class transport provider and continue to grow.
We are looking for dynamic individuals with a passion for helping people to join our fast-paced Customer Service team. We are entrepreneurial-minded organization that welcomes and support individual ideas and strategies.
Work Schedule: Friday to Monday 8:00AM - 4:00PM CST
We´re looking for a Weekend Customer Service Representative who is responsible for weekend shipment monitoring, customer communication, track and trace activities, exception management, appointment coordination, operational reporting, and proactive problem resolution to ensure efficient transportation operations and exceptional customer service.
Responsibilities:
- Monitor and track active shipments throughout weekend hours, maintaining real-time visibility and service performance.
- Communicate with customers, drivers, and internal teams regarding shipment status, delivery schedules, and operational issues.
- Update customer portals, systems, and shipment records with accurate and timely information.
- Coordinate pickup and delivery appointments and ensure customer requirements are met.
- Identify, escalate, and resolve service disruptions, delays, load recoveries, and other operational exceptions.
- Handle customer inquiries and complaints, providing timely solutions and follow-up.
- Prepare and distribute overnight reports, ensuring all critical updates and exceptions are communicated to the daytime operations team.
- Maintain accurate documentation and collaborate effectively with customers, carriers, and internal stakeholders.
Requirements
- 2+ years of sales and account management experience in transportation and logistics field is preferred
- Recent college or university
- Strong knowledge and understanding of the trucking industry.
- Strong verbal, written, and presentation skills & strong interpersonal and customer relation skills
- Ability to function independently with little or no supervision as well as function in a team environment
Benefits
- Professional growth career
- Competitive pay package
In Charger Logistics we care about giving equal opportunities to each candidate and employee, we consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, medical condition, or disability.
We invest time and support in you to provide the room to learn, grow and work your way up. An entrepreneurially minded organization where you’ll be given support and room to develop your own strategies. If this sounds like what you’re looking for, then we might be the place for you.
We inform you that the information provided in this application process for our vacancies is confidential and is intended exclusively for the specialized team of Talent and Selection of Charger Logistics. We also confirm that our contact is exclusively through official Charger Logistics channels and is free of charge
Not this one either?
Claude or ChatGPT reads the other 94,877 for you.
Get better matches →
