Business Implementation Manager
Cargoo Open · verified Sep 24, 2026 At a glance
Mid-level Solutions & Sales Engineering role at Cargoo. Warsaw.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Lead implementations for freight execution, control tower, procurement, and ocean freight SaaS solutions
- Make new systems, workflows, and operating models work within daily business operations
- Spot process gaps, operational risks, and adoption barriers, then put resolution plans in place
- Align Operations, Product, Technology, Procurement, and regional teams around implementation needs
- Find ways to improve customer processes and efficiency through the Cargoo platform
What you bring
- A bachelor’s degree in engineering, supply chain, logistics, or a related discipline
- At least three years working in ocean freight, supply chain, or SaaS implementation
- Strong operational and process-improvement knowledge, with project and stakeholder management experience
- Excellent spoken and written English, with German as an added advantage
Who this fits
You’ll suit this role if you can connect logistics operations, technology, customers, and process change. It fits someone focused on transformation and adoption rather than traditional project administration, with the communication skills to influence people across an organization. The role is based in Warsaw, Poland.
From the employer
Role Purpose:
The Business Implementation Manager is responsible for the successful operational implementation and adoption of CSA Group’s digital freight and supply chain solutions across global business operations.The role focuses on translating strategic initiatives into scalable operational execution, ensuring that new processes, systems, and operating models are embedded effectively within daily workflows across ocean freight, procurement, freight execution, and control tower environments.
The Business Implementation Manager acts as the bridge between business operations, technology, and customers, driving implementation readiness, operational alignment, stakeholder adoption, and measurable business outcomes.This role is heavily focused on business transformation, operational integration, process enablement, and user adoption rather than traditional project administration.
Key Responsibilities:
- Lead end-to-end business implementation initiatives for freight execution, control tower, procurement, and ocean freight SaaS solutions.
- Drive operational readiness and ensure successful integration of new systems, workflows, and operating models into day-to-day business operations.
- Apply strong operational knowledge to help customers streamline logistics processes and optimize performance.
- Identify operational risks, process gaps, and adoption challenges, implementing mitigation and resolution plans proactively.
- Partner closely with Operations, Product, Technology, Procurement, and regional business teams to ensure alignment between system capabilities and operational needs
- Ensure implementation activities support scalable and standardised global operating models while accommodating regional business requirements where necessary.
- Collaborate with internal teams (Product, Engineering, Operations, Customer Success) to ensure smooth delivery and continuous improvement.
- Proactively identify opportunities to optimize customer processes and create efficiencies through the Cargoo platform.
- Represent Cargoo as a trusted advisor, reinforcing our reputation as a market leader in ocean logistics technology.
Candidate Profile:
- Bachelor’s degree in Engineering, Supply Chain, Logistics, or a related field.
- Minimum of 3 years’ experience in ocean freight, supply chain, or SaaS implementation.
- Strong knowledge of operations and process optimization.
- Proven project management and stakeholder engagement skills.
- Excellent written and spoken English is a must; German language skills are a plus.
- Ability to analyze business processes and design solutions that drive efficiency and cost savings.
- Strong communication skills with the ability to influence at all levels of an organization.
- A collaborative mindset and a passion for challenging the status quo in logistics.
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