Senior Community Engagement Manager
At a glance
Senior Community Marketing role at Careers at Heathrow. London · full-time.
Pay not stated Community Marketing salary
growthroles summary, based on the employer's posting.
What you'll do
- Create and run engagement plans that support constructive conversations between Heathrow and nearby communities
- Build working relationships with local authorities, schools, charities, residents’ groups and other community members
- Speak for Heathrow at public meetings, community forums and stakeholder events, then track its commitments
- Review engagement results, improve future activity and make sure local concerns receive timely attention
- Help the wider communications, carbon and communities team respond thoughtfully to local issues and opportunities
What you bring
- You have worked in community engagement, stakeholder relations or corporate responsibility in a complex organisation
- You have planned and delivered engagement programmes with outcomes that can be measured
- You communicate well with varied audiences and can build productive relationships
- You can organise several projects at once and use sound judgement on sensitive community matters
Who this fits
This senior role suits someone comfortable building trust across varied local groups and representing an organisation in public settings. Knowledge of local government and community networks around Heathrow, or in a similarly complex area, is relevant.
From the employer
At Heathrow, we’re more than an airport – we’re a hub connecting people, businesses, and opportunities. As a Senior Community Engagement Manager, you’ll play a pivotal role in shaping how Heathrow engages with its neighbouring communities, ensuring that the airport maximises the benefits and opportunities it can bring to the surrounding area while minimising its impact.
You’ll join our Communities and Residential Property team, working closely with colleagues across Heathrow to deliver meaningful engagement programmes working closely with local communities. This role is central to maintaining Heathrow’s commitment to being a responsible neighbour and a force for good in the surrounding area. Success in this role means building trust, delivering tangible community outcomes, and ensuring Heathrow’s voice is heard and understood in local conversations, while ensuring that the views and priorities of local communities are reflected in the airport’s ongoing operations and future plans.
- Leading on developing and implementing community engagement plans and strategies that promote constructive dialogue between the airport and its neighbours.
- Building a strong network of relationships with local authorities, schools, charities, and residents’ groups, and communities to ensure open dialogue and collaboration.
- Representing Heathrow at community forums, public meetings, and stakeholder events, ensuring our commitments are clearly communicated and followed through.
- Monitoring and evaluating engagement activities to measure their impact and continuously improve our approach, while ensuring community issues and feedback are addressed in a timely manner.
- Supporting the wider Communications, Carbon and Communities department in responding to community issues and opportunities with insight and empathy.
- Proven experience in community engagement, stakeholder management, or corporate responsibility within a complex organisation.
- Strong communication and relationship-building skills, with the ability to engage confidently with diverse audiences.
- Experience designing and delivering engagement programmes that achieve measurable outcomes.
- Excellent organisational skills and the ability to manage multiple projects simultaneously.
- Sound judgement and resilience when dealing with sensitive or high-profile community issues.
- Understanding of local government structures and community networks in the Heathrow area or similar multi-layered community environments.
Not this one either?
Claude or ChatGPT reads the other 93,477 for you.
Get better matches →
