Virtual Relationship Manager
On-site Mumbai Full-time Manager Account Management
At a glance
Mid-level Account Management role at Career Site. Mumbai · full-time.
Pay not stated
RoleAccount Management
SeniorityManager
LocationMumbai
WorkplaceOn-site
EmploymentFull-time
PostedMar 4, 2026 · 6mo ago
Role brief
growthroles summary, based on the employer's posting.
What you'll do
- Upsell and cross-sell products to current clients while pursuing new business from supplied leads
- Handle sales and service workflows that keep clients engaged and satisfied
- Revive dormant or stopped client folios to bring their activity back
- Use CRM and dialer tools, keeping client details and records accurate
- Track industry developments and competitor offerings while supporting team goals
What you bring
- Prior experience as a Relationship Manager or in a comparable position
- Strong communication, interpersonal, sales, and customer service skills
- Working ability with CRM and dialer systems, plus readiness to learn digital tools
- Careful organization, time management, and accurate record maintenance
Who this fits
This role suits someone who can grow existing accounts, convert provided leads, and build trusted client relationships. You’ll balance independent work with team collaboration across sales and service. The position is onsite in Mumbai, India.
From the employer
As a Virtual Relationship Manager, you will play a crucial role in driving the success of our business. Your primary focus will be on upselling and cross-selling to existing clients, as well as acquiring new clients through provided leads. You will manage both the sales and service aspects, ensuring strong client engagement and satisfaction. Your efforts will contribute to the growth of our AUM and increase client transaction counts.
- Upselling and cross-selling products and services to existing clients.
- Acquiring new clients through provided leads and building strong relationships.
- Managing sales and service processes to ensure client satisfaction.
- Activating dormant or ceased client folios to reactivate their engagement.
- Utilizing CRM and dialer systems efficiently for effective client management.
- Contributing to the growth of AUM and increasing client transaction counts.
- Maintaining accurate records and updating client information in the CRM.
- Providing excellent customer service and building long-term client relationships.
- Staying updated with industry trends and competitor offerings.
- Collaborating with team members to achieve departmental goals.
- Proven work experience as a Relationship Manager or similar role.
- Excellent communication and interpersonal skills.
- Strong sales and customer service orientation.
- Ability to build rapport and establish trust with clients.
- Proficiency in using CRM and dialer systems.
- Quick learner with the ability to adapt to new digital tools.
- Strong organizational and time management skills.
- Attention to detail and accuracy in record-keeping.
- Ability to work independently and as part of a team.
- A positive and proactive attitude towards client engagement.
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